salubeN Posted March 3, 2018 Share Posted March 3, 2018 hello. Yesterday I noticed that these methods of deposit-cashout were lost from possible, There was no warning letter about removing this methods. please, tell me what the problem is, why this method was removed, And will it be restored? 1 Link to comment Share on other sites More sharing options...
RayL Posted March 3, 2018 Share Posted March 3, 2018 Hi @salubeN. I have double checked with the Payments Department and due to changing security restrictions, the E-wallets might be removed from accounts to ensure a bulletproof transaction system for all our customers. I know this sounds awfully generalized and doesn't really answer your question. This is not something that happened only on your account, but I am afraid that at the moment it is impossible to re add the method. However there is an alternative to that, all the "Classic" payment methods are still in your account + Webmoney who plays the role of the E-wallet. Would you be willing to give that a try? Let me know what are your thoughts on this? /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
salubeN Posted March 24, 2018 Author Share Posted March 24, 2018 I can withdraw all the money using webmoney? Link to comment Share on other sites More sharing options...
Solution RayL Posted March 25, 2018 Solution Share Posted March 25, 2018 @salubeN I've double checked with the Security department and they recommend withdrawing the current funds on your account via Bank Transfer considering the fact that the method you used to deposit with is no linger available. In order to withdraw the funds via an E-Wallet a player needs to first deposit with that method and after verify his e-wallet account, this consists in sending a screenshot of the profile page showing the account number in the top right corner, registered e-mail address, full name etc. If you would like me to take care of this, you can send me the screenshot as described above via a private message or to contact@unibetcommunity.com and I'll be sure to bring it to the Security Department's attention. In short :) you are more than welcome to withdraw the funds you currently have on your account via Bank Transfer, and after deposit and withdraw with Webmoney. Let me know if there is anymore info I can provide you with regarding this. Former Community Moderator Link to comment Share on other sites More sharing options...
salubeN Posted March 25, 2018 Author Share Posted March 25, 2018 can i see an example of page screenshot I need to send? Link to comment Share on other sites More sharing options...
JeppeL Posted March 26, 2018 Share Posted March 26, 2018 Sorry @salubeN, but I don't personally have a WebMoney account and cannot create a screenshot at the moment. But once you've made a WebMoney account and go to your Profile/Account page, all the information should be there :)Feel free to let us know once you've sent the screenshot to contact@unibetcommunity.com , we'll then check it out and let you know if it's correct before passing it on the Player Safety department for approval :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
salubeN Posted July 17, 2018 Author Share Posted July 17, 2018 hello. I see that WebMoney is not available. what happened, and when will this method be returned? I no longer have the opportunity to withdraw money to e-wallet. Link to comment Share on other sites More sharing options...
RayL Posted July 17, 2018 Share Posted July 17, 2018 Hi @salubeN, I can see that Web money is still available as a depositing method, but not as a withdrawal method as you mention. The reasons behind this is that there were changes in regulations and we had to remove this option as a withdrawal method unfortunately. We are exploring possibilities of maybe providing another E-wallet at the moment but I wouldn't get my hopes up, the bank withdrawal method is preferably the one to be used. Apologies for the inconvenience caused. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
pavels Posted July 17, 2018 Share Posted July 17, 2018 sorry, but it's not entirely clear about webmoney. you want to add a purse E WebMoney soon (only euro currency)? Link to comment Share on other sites More sharing options...
RayL Posted July 18, 2018 Share Posted July 18, 2018 At the moment there will not be an E-Wallet added unfortunately, what I meant to say is that we are monitoring the regulations and laws that put in place and when there is a possibility to add an E-Wallet the option will be brought to discussions and possibly implemented as a withdrawal method. For the moment, the Bank transfer option is the only one offered as a withdrawal method @pavels. But this goes for @salubeN's account and others from that jurisdiction only. It varies from country to country. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
salubeN Posted July 23, 2018 Author Share Posted July 23, 2018 Ray, hello. Skrill was removed from my account, becouse name on Skrill Alexandr, but name on unibet Aliaksandr, and the security service found this suspicious? If problem in that, I can fix my name on skrill in one hour. No one of my friends who playing on unibet(from Belarus) didnt get skrill removed like deposit/cashout options. so this is no regulation of the market(I mean about skrill remove in my case). Link to comment Share on other sites More sharing options...
RayL Posted July 23, 2018 Share Posted July 23, 2018 I wouldn't think that is the case @salubeN, if there are discrepancies in data registered we ask for Identification proof and adjust it, verify it. Besides regulatory restrictions there are internal Security reasons as well. I am generalizing because I can't really go into detail on why and how's. The change doesn't affect only you, this is something that is sometimes done for a whole market, which inconvenient as it is, it is a necessary safety precaution unfortunately. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
salubeN Posted December 11, 2018 Author Share Posted December 11, 2018 Hello. About half a year has passed since the moment of this problem and from the moment I stopped playing for unibet because of it. maybe something has changed? and now you can add me a skrill / neteller / withdraw on webmoney? Link to comment Share on other sites More sharing options...
RayL Posted December 12, 2018 Share Posted December 12, 2018 Hi @salubeN, I'm afraid there is no development yet in this at the moment. The Payments team constantly monitors and implements payment methods where possible however this is not something that we do on an "account by account" basis. The methods are implemented by country/region at a time so we'll need to see overall what is the status and what improvements can be done over time I'm afraid. /Tau Former Community Moderator Link to comment Share on other sites More sharing options...
abra Posted December 13, 2018 Share Posted December 13, 2018 Hello. How can i whithdrawal founds? i made deposit by skrill and webmoney, but i dodnt see this methods. Moreover, no one method is currently available. Link to comment Share on other sites More sharing options...
RayL Posted December 13, 2018 Share Posted December 13, 2018 Hi @abra, welcome to the Community :) We are looking into a possible fix for you, will let you know as soon as I have a solution. Feel free to private message me in the meantime with any questions you might have. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
abra Posted December 15, 2018 Share Posted December 15, 2018 At first you were told to replenish my account with WebMoney, immediately cancel the withdraw to webmoney and now write to replenish the account with the card. then you cancel withdraw to the card as well. you obviously want to fool me, apparently. Link to comment Share on other sites More sharing options...
RayL Posted December 15, 2018 Share Posted December 15, 2018 Hi @abra, I can assure you there is nothing malicious happening on our side as there is absolutely no gain for us or for the player in removing deposit or withdrawal methods. As mentioned in my private message, we are looking into a possible fix for you, will be sure to update you as soon as I know more regarding a possible solution. Sorry for the delay though, this might extend to early next week but rest assured I am on the case. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted December 23, 2018 Share Posted December 23, 2018 @abra wrote:At first you were told to replenish my account with WebMoney, immediately cancel the withdraw to webmoney and now write to replenish the account with the card. then you cancel withdraw to the card as well. you obviously want to fool me, apparently.@abra So, due to regulation and security changes in your region, the system automatically removed the withdraw options from a good couple of accounts. Our Financial team investigated this and the only resolution would be to deposit with a VISA card to activate the option, and after withdraw the deposit and the winnings from your account in one. Would this be an ok resolution for you? It might work with a Mastercard, but it's a much safer bet to do it with a VISA.Let us know if this is something that you would be able to do./Ray 1 Former Community Moderator Link to comment Share on other sites More sharing options...
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