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Withdraw issues and no response on call or chat


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Hi I’m new on UB having migrated from Stan James and am having problems withdrawing money from my account. Tried calling for support and the online chat but never get a response, left hanging! Never had such problems on Stan James, not a great start. Can any mods please help?!

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Hi @CB, I've contacted the UK security team and they confirmed that everything ok and your withdrawal is approved, should be paid out soon :)

I wish to apologize for the waiting times experienced on the phone and chat line, I know how frustrating it can be when you can't get in touch with somebody relevant.

The guys in the UK teams are quite busy these days due to the migration and doing their best to have everybody settled in ASAP.

I certainly appreciate you bringing this to the community though, this way I can attract your attention to our little welcoming package which we put together for all our newly migrated StanJames Players :)



Former Community Moderator
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