CB Posted March 1, 2018 Share Posted March 1, 2018 Hi I’m new on UB having migrated from Stan James and am having problems withdrawing money from my account. Tried calling for support and the online chat but never get a response, left hanging! Never had such problems on Stan James, not a great start. Can any mods please help?! Link to comment Share on other sites More sharing options...
FreedoM Posted March 1, 2018 Share Posted March 1, 2018 @CB Paciente my friend, think of it as you are move into a new apartment and u bring all your stuff, it will be chaos for a while and then harmony will follow. I'll tag the mods @JeppeL and @RayL so they dont miss you. Link to comment Share on other sites More sharing options...
CB Posted March 1, 2018 Author Share Posted March 1, 2018 Thanks FreedoM! Eventually managed to get sorted via online chat. Link to comment Share on other sites More sharing options...
RayL Posted March 1, 2018 Share Posted March 1, 2018 Hi @CB, I've contacted the UK security team and they confirmed that everything ok and your withdrawal is approved, should be paid out soon :) I wish to apologize for the waiting times experienced on the phone and chat line, I know how frustrating it can be when you can't get in touch with somebody relevant. The guys in the UK teams are quite busy these days due to the migration and doing their best to have everybody settled in ASAP. I certainly appreciate you bringing this to the community though, this way I can attract your attention to our little welcoming package which we put together for all our newly migrated StanJames Players :) https://www.unibetcommunity.com/t5/Betting-and-Sports/StanJames-Newcomer-Offer-Try-a-5-Profit-Boost-or-Free-Bet/m-p/137768 /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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