Jthebeatles Posted February 27, 2018 Share Posted February 27, 2018 An antepost bet I placed on Liverpool (eachway) for this season's Premier League seems to have disappeared. Why is this? Where is my bet? Link to comment Share on other sites More sharing options...
JeppeL Posted February 27, 2018 Share Posted February 27, 2018 @Jthebeatles Thanks for letting us know about the issue, we'll be sure to check it and get back to you with the relevant information :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Phil Posted March 3, 2018 Share Posted March 3, 2018 Mine has gone too. Link to comment Share on other sites More sharing options...
RayL Posted March 3, 2018 Share Posted March 3, 2018 Hi @Jthebeatles and @Phil :) Welcome to the community. I am contacting UK CS right now for a possible resolve, the bets can't be imported into your new Unibet account though. What I can do is provide you with the information of the pending bets from the StanJames account and transfer any cash you guy's still have in your accounts. Will keep you posted here in this thread and provide the betting history via Private Message in the Community. :) /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted March 3, 2018 Share Posted March 3, 2018 Which reminds me :) Have a look at the welcome offer we have put together for you guys in the case that you didn't have a Unibet account in the past:https://www.unibetcommunity.com/t5/Betting-and-Sports/StanJames-Newcomer-Offer-Try-a-5-Profit-Boost-or-Free-Bet/m-p/137768 Cheers Former Community Moderator Link to comment Share on other sites More sharing options...
Jthebeatles Posted March 3, 2018 Author Share Posted March 3, 2018 So, you're saying my bet won't be honoured? Hardly my fault that Stan James, who accepted my bet, have been taken over. Surely, Unibet took on any liabilities when they took over. Link to comment Share on other sites More sharing options...
Phil Posted March 3, 2018 Share Posted March 3, 2018 Indeed. I'm sure there are loads of people with each ways for premiership.Would be public relations suicide! Link to comment Share on other sites More sharing options...
RayL Posted March 4, 2018 Share Posted March 4, 2018 Hi @Jthebeatles and @Phil, I thing there is a slight misunderstanding, apologies if my first explanation wasn't clear enough. :) You are 100% entitled and Unibet takes full responsibility over any funds or pending bets that are still in your StanJames account. What is not possible in some cases is merging a StanJames account with a new Unibet one. I've sent you a screenshot via private message here in the community of your pending bet, as soon as that is settled, hopefully as a winning one, it will be applied to your Unibet account within 24 hours of the settlement. I hope this clears it up a bit and I managed to put your mind at ease. Let me know if there's anything else I can do. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
TheReverend Posted March 5, 2018 Share Posted March 5, 2018 Hi there, I am in a similar situation, I have 2 outstanding Ante Post bets that I can't see in my open bets column, and I dont seem to be able to get the screen up which shows the Stan Jame s bets ? Link to comment Share on other sites More sharing options...
RayL Posted March 6, 2018 Share Posted March 6, 2018 Hi @TheReverend, welcome to the Community :) I've sent you a private message with your outstanding bets, after they are settled the funds should be applied to your account within 24 hours if the bet is a winning one. Let me know if there's anything else I can assist you with. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.