guoaihua Posted February 27, 2018 Share Posted February 27, 2018 My account has been locked due to the StanJames migration. The explanation on livechat is that I had a StanJames account so they've locked my Unibet account. On what grounds is this being done? Link to comment Share on other sites More sharing options...
Manyanga Posted February 27, 2018 Share Posted February 27, 2018 Me too. I had an account with SJ up to about 10 years ago. Now when I try to place a bet on Unibet, after many years as an account holder, I get the message 'Sorry, the maximum allowed stake is £0'. When I went to Chat, I was advised that I would ' have to accept or decline the offer' !! No judicial review with Bookies. I don't know how you get past the poor collaborators on Chat. Link to comment Share on other sites More sharing options...
RayL Posted February 27, 2018 Share Posted February 27, 2018 Hi @guoaihua and @Manyanga, I will gladly check up with the Security department. Please bear with me and I will keep you posted as soon as I know more. :) /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
officeboy69 Posted February 27, 2018 Share Posted February 27, 2018 HiI am getting the message "Service is not available now, please try again later. " whenever i try to go into sports betting.I used to have a Stan James account in the past as well Link to comment Share on other sites More sharing options...
RayL Posted February 27, 2018 Share Posted February 27, 2018 @guoaihua, There seems to be a technical issue limiting the access of quite a substantial number of players at the moment. Unfortunately at the moment I can't provide you with an estimate but the guys are working over the clock to resolve this inconvenient and get you back online. Thank you for your patience and understanding, I will do my best and keep you posted! /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Manyanga Posted February 27, 2018 Share Posted February 27, 2018 Thanks Ray. I havw been with Unibet for some years placing what I consider small leisure bets, hardly ever more than £10 and usually much less. I am not an 'arber' or misusing the service in any other way. Link to comment Share on other sites More sharing options...
guoaihua Posted February 27, 2018 Author Share Posted February 27, 2018 Thanks Ray, appreciate the update. Link to comment Share on other sites More sharing options...
limm Posted February 27, 2018 Share Posted February 27, 2018 I seem to have been affected by this. Do I need to flag this with someone or just wait for it to all get sorted? Link to comment Share on other sites More sharing options...
Mas Posted February 28, 2018 Share Posted February 28, 2018 I wish I knew what was going on.I have same issue, service not available for well over 48 hours now.There isn't any information anywhere about the issues or what's going on. Live chat when I last went on was estimated to be 1 hour wait. I gave up.Very poor service from Unibet. Link to comment Share on other sites More sharing options...
Mas Posted March 1, 2018 Share Posted March 1, 2018 Looks like it is now resolved.3 days without being about to use sports betting, without an apology or any information about what was going on. Not very impressed Unibet ! Link to comment Share on other sites More sharing options...
RayL Posted March 1, 2018 Share Posted March 1, 2018 Hi @limm I've taken a look at your accounts and found no blocks, from our end everything is in order :) Could you let us know if you are experiencing any other issues? We will gladly follow up on it. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted March 1, 2018 Share Posted March 1, 2018 Hi @Mas, I sincerely apologize to you and anybody affected by the Stan James migration, and I certainly appreciate you bringing this to the community, it has been a crazy couple of days for the guys in the UK Customer Service and Security department with an unusually high amount of contacts. I am glad to hear that everything is in order and the account is successfully migrated, seems that our efforts paid off, welcome in our midst :) /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
deegee Posted March 1, 2018 Share Posted March 1, 2018 any outlook on this. I can log in but limited to £).00. The silence is deafening.Poor show Link to comment Share on other sites More sharing options...
JeppeL Posted March 1, 2018 Share Posted March 1, 2018 @deegee Sorry to hear that! You had an account at StanJames as well as Unibet before the migration happened?/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
deegee Posted March 1, 2018 Share Posted March 1, 2018 Yes but closed down years ago Link to comment Share on other sites More sharing options...
RayL Posted March 3, 2018 Share Posted March 3, 2018 Hi @deegee, We just got word back from the Sportsbook and the bug you experienced should be resolved now. :) Let us know if all is good. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
emmet50 Posted March 6, 2018 Share Posted March 6, 2018 I still seem to be experiencing this bug. I'm a former Stanjames account holder. When I login into account and try to click on 'sports' or 'bet history', I keep getting the 'Service is not available now, please try again later message'. I've tried turning on flash, deleting cookies, turing off adblocker without any luck. Any suggestions? Issue been going on since Stanjames switched over. Link to comment Share on other sites More sharing options...
RayL Posted March 6, 2018 Share Posted March 6, 2018 Hi @emmet50, I just had a chat with the UK guys and the account you are currently using is created under Maltese Jurisdiction. This a problem since your market is a regulated one and it has to be under it's own regulation. I've sent you a private message with the specifics of creating a new account, let me know when you managed to create your new account and I will gladly follow up on transferring your funds and any pending bets. Let me know if you encounter any issues by tagging me in this thread. :) /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
TS1000 Posted March 11, 2018 Share Posted March 11, 2018 I still have 0.00 betting limit after stanjames migration. Link to comment Share on other sites More sharing options...
RayL Posted March 11, 2018 Share Posted March 11, 2018 Hi @TS1000 and welcome to the Community. Thank you for letting us know about this error, I have contacted the Sportsbook and asked them to analyze any regularities on your account and set it accordingly. The bug you are experiencing is due to the Migration and can be removed manually :) We will update you as soon as we get word back from the guys from tech. Let me know if I can assist you with anything else. Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted March 16, 2018 Share Posted March 16, 2018 @TS1000 it seems that the Bug is fixed and all is back to normal on your account :) Could you confirm if that is so or if there's anything else we can assist you with? Former Community Moderator Link to comment Share on other sites More sharing options...
TS1000 Posted March 17, 2018 Share Posted March 17, 2018 Nothing has changed still 0.00€ in every sport. Link to comment Share on other sites More sharing options...
RayL Posted March 17, 2018 Share Posted March 17, 2018 @TS1000 apologies for that, I just got word from the Sportsbook department and the Bug wasn't removed the first time. They have now confirmed that all should be good with your account. Please note that limits might still occur and the thread bellow contains information regarding this matter: https://www.unibetcommunity.com/t5/Help-Support/Stupid-limits/m-p/16530#M871 Former Community Moderator Link to comment Share on other sites More sharing options...
R2D2 Posted April 23, 2018 Share Posted April 23, 2018 Same problem here. I had an old account at Stan James and since the migration my betting limit is 0 on all markets. Link to comment Share on other sites More sharing options...
RayL Posted April 24, 2018 Share Posted April 24, 2018 Hi @R2D2 and welcome to the Community. First of all thank you for letting us know, the Sportsbook had a look at your migrated account and indeed there was a bug. which is now fixed :). could you have a look and let us know if all is ok now? Former Community Moderator Link to comment Share on other sites More sharing options...
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