Geo123 Posted February 27, 2018 Share Posted February 27, 2018 Hi,I made a withdrawal a few days ago and after checking my account it says its on hold again, and that I should have received an email. I don't feel like waiting around to see if I get on or not (i didn't last time) so could you please check it for me again Jeppe? It was the first time i've used bank transfer as a method of withdrawal, as the card I last deposited with is no longer in use, so perhaps thats the hold up, but if you need anything from me to hurry it along I'll happily provide it ASAP.Cheers George Link to comment Share on other sites More sharing options...
Geo123 Posted February 28, 2018 Author Share Posted February 28, 2018 @JeppeL Any updates on this? Link to comment Share on other sites More sharing options...
JeppeL Posted February 28, 2018 Share Posted February 28, 2018 @Geo123 I will be checking this and get back to you here, many apologies for the inconvenience so far!/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Egidijus Posted February 28, 2018 Share Posted February 28, 2018 @JeppeL might look at my case also? Link to comment Share on other sites More sharing options...
JeppeL Posted February 28, 2018 Share Posted February 28, 2018 @Egidijus Will get around to that as well I promise - have quite a few posts in que at the moment though and Ray the Moderator is having a well deserved day off so hoping for a bit more patience from you guys :happyshy:/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted February 28, 2018 Share Posted February 28, 2018 @Geo123 The withdrawal created was by bank transfer and while we wouldn't mind paying out as such, we have to stick to our "closed loop" policy and ask that you please do the withdrawal using the credit card option. That was the only thing holding the withdrawal back, I've had it reversed so you can create the withdrawal again - sorry for the inconvenience, but happy to report that we're not requesting documents :) Former Community Manager Link to comment Share on other sites More sharing options...
Geo123 Posted February 28, 2018 Author Share Posted February 28, 2018 @JeppeL Thanks for looking into that. Only problem would be that the card I used to deposit originally was lost and I had to get a new one, so I think the withdrawal would fail if I withdrew to that credit card.Would a solution be to make a small deposit on my new card and then withdraw to that one? Link to comment Share on other sites More sharing options...
JeppeL Posted February 28, 2018 Share Posted February 28, 2018 @Geo123 Thanks yourself for the quick response! What we'll have to do in a situation like this is a so called "Proof of Ownership" - meaning that we have to ask per regulations and account security procedure, that you send in proof that the old card is no longer active and that it was yours. Usually I've seen this done in one of two ways:In some online banking systems, the information of past cards and their status is available. A screenshot of this, along with your full name being available on the screenshot as well will work.You can go to your bank and ask them to write, sign and stamp a small document, stating that card xxx is no longer in use and that it belonged to person xxx.When you get one of the two, you can go ahead and send directly to me on contact@unibetcommunity.com while tagging me here, I'll then make sure to pass it along to the relevant department right away :) Former Community Manager Link to comment Share on other sites More sharing options...
Geo123 Posted February 28, 2018 Author Share Posted February 28, 2018 @JeppeL My online banking only has details of my account number and sort code, so i'll have to try the bank option. It's a wee bit of a strange request for them but hopefully they'll do it Link to comment Share on other sites More sharing options...
JeppeL Posted February 28, 2018 Share Posted February 28, 2018 @Geo123 A shame yes, but your bank should be able to help you, though we have seen one case here recently where a member said his bank insisted they wouldn't meet this request. I know other members have had it done though and I have myself as well, if they question the request, I'd refer to it being common sense that since you've used the card for various purchases online, it must be expected that in some instances you would have to prove ownership of your card(had you had your card still, that would've been as easy as sending in a picture of it). Also, you're one of their customers and they hold your money, asking for a small document to be made which'll only take about 5 minutes is indeed a very small request, no matter if it's something they normally do or not.Hope it helps, feel free to let us know if anything./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Geo123 Posted February 28, 2018 Author Share Posted February 28, 2018 @JeppeL I do have photos of the front and back of card if that helps ? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted February 28, 2018 Share Posted February 28, 2018 Hey @Geo123, Unfortunately a picture of the card will not suffice in this case, as you mentioned the card is lost and replaced with a new one. (Is it safe to assume that the card is reported as lost/stolen?) As @JeppeL previously mentioned, we'll need the following:"You can go to your bank and ask them to write, sign and stamp a small document, stating that card xxx is no longer in use and that it belonged to person xxx."The bank should indeed comply with this request, as it's not an uncommon one, and I've seen multiple of these documents myself. Please let us know if you have any troubles with this and we'll be happy to assist further. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
JeppeL Posted February 28, 2018 Share Posted February 28, 2018 Cheers @ReCorpH! Former Community Manager Link to comment Share on other sites More sharing options...
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