Chris-Unibet Posted February 21, 2018 Share Posted February 21, 2018 We have a release today on desktop web, download and on Android. iOS will follow in the upcoming days.For anyone experiencing crashes AFTER the release, can you please report it with as many details as possible about when/how it happened (e.g. playing 4 tables, after clicking on the fold button) and sending the log file you have located under your Documents folder as "Poker_log.txt". Improvements & Bug fixingMain tournaments will now be highlighted in the lobby (needs some configuration from our end first) New Casino games available (needs some configuration from our end first) Ability to configure tournaments so that winners can unlock avatars (see Unibet Online Series promotion)Fixed bug causing desktop client to sometimes crash after closing tablesFixed bug causing rebuy period to sometimes end one hand after the add-on breakFixed bug causing unibet onsite messages notifications not to be visible on MobileFixed bug causing the tournament data sometimes not to load correctly Promotions:Unibet Online SeriesMarch MissionMoving on UpSt Patrick's Day promo Link to comment Share on other sites More sharing options...
VikingsAF Posted February 21, 2018 Share Posted February 21, 2018 @Chris-Unibet- Not that it's a problem for me since I play 4 and 10 NL/PLO only, but why isn't 200 and 400 not included for the moving on up? :) (I know it's not moving up anymore at those stakes, but now they don't have anything extra to play for this month :))- Another question, which I thought off after your first sentence on the crashes. Isn't it an idea to have a small group of people beta test every release before you put it OTA. As a small incentive you could give them a small amount of tickets for the low stakes to test with. And I mean hard testing. Like trying to break the app intentionally. (at least for major releases). I think the small cost it takes is worth it over refunding players for avoidable bugs (if any) I see now that the circumstances of ones birth are irrelevant... It is what you do with the gift of life that determines who you are. Link to comment Share on other sites More sharing options...
Chris-Unibet Posted February 21, 2018 Author Share Posted February 21, 2018 About Moving on Up, I haven't designed that promotion but I believe it would just cost too much. It's typically the type of promotion that competitors don't offer because we're giving away more than what we make. Same with the missions for example. If you're doing the strict minimum to get your reward, you would have generated (way) less fees than the reward you get. But we think it has some added values because most of our players just enjoy the game of poker and would do more than the minimum required. The monthly mission is mainly a way to reactivate players each month and encourage them to play different games.Moving on up is mainly a way to encourage players to play several days per week and get a shot at a higher stake. That being said, it becomes very costly to do it at the highest stakes.Regarding the beta testing before each release, I'll pass the comment to see what people think. I'm a bit sceptical about comiting to something like this knowing that I may not have the time to handle it correctly though. Also, when we have a client release, we have a server one in the morning as well. Most changes involve Server and Client. So giving you the client to test in advance wouldn't always be relevant. At least that's my understanding of it but I will double check with tech-savvy people. Link to comment Share on other sites More sharing options...
123 Posted February 21, 2018 Share Posted February 21, 2018 After todays update ive had 2 disconnections in 20 minutes. The second one was severe, and after reconnecting the tables were full of other people also "sitting out". Link to comment Share on other sites More sharing options...
123 Posted February 21, 2018 Share Posted February 21, 2018 And got a 3rd one. Fix your software please, its real money poker not zynga playmoney. Link to comment Share on other sites More sharing options...
slicqasca Posted February 21, 2018 Share Posted February 21, 2018 yeah me too, super annoying! Link to comment Share on other sites More sharing options...
VikingsAF Posted February 21, 2018 Share Posted February 21, 2018 Tought it was from my end, but seems others are having DC issues aswell. On the beta thing @Chris-Unibet, it's ofcourse only necessary on updated client releases :) Do you guys have an internal QA team, which thoroughly tests the releases? I see now that the circumstances of ones birth are irrelevant... It is what you do with the gift of life that determines who you are. Link to comment Share on other sites More sharing options...
FeelsBadMan Posted February 21, 2018 Share Posted February 21, 2018 I agree with @VikingsAF a way for users to test the software would have prevented sooo many of the cripling issues from the past, as well as preventing an update that will break something for a lot of players, losing a lot of players money, and losing a ton of customers forever. But IMO it should be a play money PBE with it's own client-server instance, and not on the main server. It avoids people actually losing money because of it, it being play money probably woulnd't break any country laws (not sure), and you can set up tons of games made specifically to test certain behaviours without requireing tons of play time. And organize small competitions on the community based on idk play time, bugs found, best reports overtime, etc. But yeah it requires people managing it, and having a PBE is probably also a money investment, but with how much money was probably lost because of fauly releases, that would probably have paid for it many times over. There is one aspect I'm not sure about with having a PBE for a poker site, that people could test the hell out of it with no money investment to find bugs they can exploit on the main client for profit, but on the other hand, honest people might find them for you, and you will have logs and should probably have triggers for unusual activity 😏 Link to comment Share on other sites More sharing options...
Messwithme Posted February 21, 2018 Share Posted February 21, 2018 Same problems here,ive been diconected multiple times,lost a 5 euro buyin.Now whe i ask the support guy whats hapenning he says that everything is ok and this is an isolated case since i am the only one having theese problemsHypocrisy at its finnest ,not the first time unibet support does this. Link to comment Share on other sites More sharing options...
Chris-Unibet Posted February 21, 2018 Author Share Posted February 21, 2018 First investigation seems to point towards a connection issues with our Maltese servers during 15-20 minutes. Can you please let me know if you still encouter the same problem?@VikingsAF, yes, there is a QA team and a testing procedure on our provider's end. They can test builds and server releases before each update but it has to be on a test environement. Edit: Bad timing but it seems to be confirmed that it's not related to the release (connectivity issues with servers). Please let us know if you keep experiencing disconnections though. Link to comment Share on other sites More sharing options...
VikingsAF Posted February 21, 2018 Share Posted February 21, 2018 Yeah got the DC 2 or 3 more times. It covers 2-3 hands on average so it isn't that I'm losing tons of money, but when your shorty in a satellite it's fairly anoying :) I see now that the circumstances of ones birth are irrelevant... It is what you do with the gift of life that determines who you are. Link to comment Share on other sites More sharing options...
FeelsBadMan Posted February 21, 2018 Share Posted February 21, 2018 @Chris-Unibet @Leo-Unibet Do neither UOS or Supernova tickets work anymore for UOS satellites after this release? Have 10€ and 5€ tickets but it takes cash, it was working fine last night. Did a clean reinstall of the client as well just in case cause it was lagging like hell, no more lag now. Link to comment Share on other sites More sharing options...
psrquack Posted February 21, 2018 Share Posted February 21, 2018 I always read that upgrades curiously but never find added new freerolls among the improvements:-( Link to comment Share on other sites More sharing options...
XY Posted February 21, 2018 Share Posted February 21, 2018 Hi @Chris-Unibet,just gone through "Moving On Up" promo and notice,in terms and conditions,that is mentioned-€1000 €100 Supernova Flips will run 1st April at 15:00 and 15:30 CET but there is no such a prize in weeks schedule.Mistype or ... Link to comment Share on other sites More sharing options...
Chris-Unibet Posted February 21, 2018 Author Share Posted February 21, 2018 Hi @FeelsBadMan, Leo changed some tags yesterday evening which is why the tickets behave differently. These tickets can now only be used in target tournaments - it was wrongly configured before apparently. It's not related to the release. Regarding the lags, we had connection issues during 15-20 minutes but it should be fixed now. Hi @XY, Thanks! I've reported it. Link to comment Share on other sites More sharing options...
jonny2192 Posted February 21, 2018 Share Posted February 21, 2018 @Chris-Unibet So are there now no sat tickets that work with UOS sats?I was going to play a lot of them but cant if you the UOS tickets dont work for it.(not got cash br for 100-200 a day of sats) You can exchange UO tickets again all is unicorns and rainbows in Unibet land. Link to comment Share on other sites More sharing options...
Ja-z-Polszy Posted February 21, 2018 Share Posted February 21, 2018 @Chris-Unibet can you check my account, i dont what happen but all my 2€ UOS tickets expired, i really want play tonight. Can you fix this ? Thanks Veni,Vidi,Vici Link to comment Share on other sites More sharing options...
Chris-Unibet Posted February 21, 2018 Author Share Posted February 21, 2018 @Ja-z-Polszy, @jonny2192, @FeelsBadMan,There was actually an issue with the way tickets were tagged. Could you please confirm that you can use your tickets in qualifiers again now? Link to comment Share on other sites More sharing options...
jonny2192 Posted February 21, 2018 Share Posted February 21, 2018 @Ja-z-Polszy wrote:@Chris-Unibet can you check my account, i dont what happen but all my 2€ UOS tickets expired, i really want play tonight. Can you fix this ? ThanksJust checked my ticket balance because of this post, I am missing at least 50e of tickets. Seems all my UOS10s have gone awol but can still see UOS5s.Was above 2500 yesterday now 2465, Thanks @Chris-Unibet You can exchange UO tickets again all is unicorns and rainbows in Unibet land. Link to comment Share on other sites More sharing options...
jonny2192 Posted February 21, 2018 Share Posted February 21, 2018 @Chris-Unibet Just restarted client and UOS5s are now working for sats. I can not check the UOS10s as my UOS10 tixs are gone :( as post below You can exchange UO tickets again all is unicorns and rainbows in Unibet land. Link to comment Share on other sites More sharing options...
pirahn Posted February 21, 2018 Share Posted February 21, 2018 @Chris-Unibet Also missing tix. Think uos10s missing. Link to comment Share on other sites More sharing options...
jonny2192 Posted February 21, 2018 Share Posted February 21, 2018 UOS10s have returned :)and uos 10s availabe for use in sats :) @Chris-Unibet Thank you You can exchange UO tickets again all is unicorns and rainbows in Unibet land. Link to comment Share on other sites More sharing options...
Chris-Unibet Posted February 21, 2018 Author Share Posted February 21, 2018 @Ja-z-Polszy, @pirahn, @jonny2192, I guess I was a bit too quick to say that it was fixed. Can you have another look now? uos10 and uos2 should be back in your accounts. Link to comment Share on other sites More sharing options...
Ja-z-Polszy Posted February 21, 2018 Share Posted February 21, 2018 @Chris-Unibet tickets works fine now but i dont remember how much i have before they missed. Hope i recived all them back :teardrop: Veni,Vidi,Vici Link to comment Share on other sites More sharing options...
pirahn Posted February 21, 2018 Share Posted February 21, 2018 @Chris-Unibet Now missing 1.2 million in cash balance. Cash, cheque anything will do asap as im going out for a drink later, thanks. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.