Document sent as per requested. Still refusing to pay the money

[BigMoneyJ]

Hi. I am currently having a slight issue with unibet. I sent bunch of documents 3 days ago (8 in total). I carefully read what they requested from me since they can take a whopping 5 days to check documents. Ok fair enough I resent that one document and contacted them to review it for me. Unfortunately they refused to check it and I probably have to wait over weekend to get paid. I tried to tell the employee that honestly that previous document was exactly what they requested and it might have been denied by accident. She did not want to talk to verification team.

[RayL]

Hi @BigMoneyJ!
I reviewed your account personally as well and I can see you provided the document which was requested today!
I am sorry you had to wait longer than the initial 3 days for this verification to complete, this was partly because the first picture provided is a pic taken with a mobile of the PC screen and in this format, we cannot accept it due to licensing issues , the PDF sent today looks good though!
I have contacted the agent responsible for approving your documents and I am happy to say that the document is approved and the payout was finalized a couple of minutes ago.
Thank you for your patience and understanding in this matter.

/Rajmond

[desinere]

Maybe @RayL you can add this case to solved so it is not open case,have a nice day!

[pazcali1]

 

 

[JeppeL]

Hi and welcome to the community @pazcali1 :) Thanks for posting, I checked the case and at the moment we're awaitin final word from another department before we can comment on the status of your withdrawal - sorry for the wait.

You mention at the end that we don't want to answer your question, so just to be sure - what is the question?

Thanks,

/Jeppe