Yns Posted February 1, 2018 Share Posted February 1, 2018 Hello I have a problem of withdrawal. I make a withdrawal request they asked me for documents to check the account I sent all the documents after 3 days my account is verified but the withdrawal he's still blocking Can you help me please ??@JeppeL@MarcoV Link to comment Share on other sites More sharing options...
Yns Posted February 1, 2018 Author Share Posted February 1, 2018 Can you help me please Link to comment Share on other sites More sharing options...
Yns Posted February 1, 2018 Author Share Posted February 1, 2018 Can you help me please @MarcoV Link to comment Share on other sites More sharing options...
JeppeL Posted February 1, 2018 Share Posted February 1, 2018 @Yns Sorry to hear that, I checked up on it and while the proof of address is approved and ok, the issue is in regards to verification of the credit card:There needs to be pictures of both the front and back.On the front, we need to be able to see the first 6 and last 4 digits, the rest you should block out for safety - a piece of small colored tape e.g works well for this.The backside of the card needs to be signed in the designated grey field.On the back, please block out the three safety digits.Once you've taken the pictures of the card as described above, you're welcome to send them to contact@unibetcommunity.com and tag me, I'll then upload them to the case right away and see if we can't have it handled in due time :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Yns Posted February 1, 2018 Author Share Posted February 1, 2018 I took the pictures of the card but I do not know how to send ?how to contact the contact@unibetcommunity.com ?? @JeppeLMany thanks you for your attention! :atisfied: Link to comment Share on other sites More sharing options...
Livertool Posted February 1, 2018 Share Posted February 1, 2018 @YnsSend the pics to that email. Link to comment Share on other sites More sharing options...
Yns Posted February 1, 2018 Author Share Posted February 1, 2018 thanks you @Livertool Link to comment Share on other sites More sharing options...
JeppeL Posted February 1, 2018 Share Posted February 1, 2018 Great, well you can either send them via email to the contact addresse, or perhaps easier you can upload the directly through your account menu :) Press the button that has your balance on your Unibet page, then Account(yellow button) -> Account Details(left side menu) -> Verify Account.From there you should have an option to upload your documents :) Former Community Manager Link to comment Share on other sites More sharing options...
Yns Posted February 1, 2018 Author Share Posted February 1, 2018 I did not find option to upload your documents :sad: @JeppeL Link to comment Share on other sites More sharing options...
JeppeL Posted February 1, 2018 Share Posted February 1, 2018 Sorry about that @Yns, I changed a setting and if you check again it should be working./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Yns Posted February 1, 2018 Author Share Posted February 1, 2018 thanks you @JeppeL I sent all the documents :atisfied: Link to comment Share on other sites More sharing options...
Yns Posted February 2, 2018 Author Share Posted February 2, 2018 How long does card verification take ?@JeppeL Link to comment Share on other sites More sharing options...
Yns Posted February 4, 2018 Author Share Posted February 4, 2018 Good evening! @JeppeL Why were the receipts refused? I sent the documents for the second timeif you can do anything for me? "last night I made a deposit with the same card.everything is fine the deposit is acceptedbut when I ask for a withdrawal of money and my withdrawal request will be blocked !! '" It's not fair ...😠Sorry for the inconvenience. Link to comment Share on other sites More sharing options...
Yns Posted February 5, 2018 Author Share Posted February 5, 2018 Can you do anything for me ?Please @JeppeL Link to comment Share on other sites More sharing options...
JeppeL Posted February 7, 2018 Share Posted February 7, 2018 @Yns I'm sorry for the inconvenience, but upon review by the Player Safety Team, there are still two issues:1. The proof of address is not accepted as it is a machine made PDF, where it instead needs to be a picture of a valid utility bill or bank statement that's been sent physically to your address.2. The credit card still is not signed on the back with your signature, we're not allowed to accept it without that./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Yns Posted February 8, 2018 Author Share Posted February 8, 2018 I'll sort it out tomorrow 😉thanks you @Jeppe-Unibet Link to comment Share on other sites More sharing options...
Yns Posted February 11, 2018 Author Share Posted February 11, 2018 Good evening! @Jeppe-Unibet I sent all the documents. If you can do anything for me ? thank you for your attention :atisfied: Link to comment Share on other sites More sharing options...
JeppeL Posted February 12, 2018 Share Posted February 12, 2018 @Yns It's in que for the Player Safety department, if it's not looked at in due time I'll press it :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Yns Posted February 12, 2018 Author Share Posted February 12, 2018 Good evening! @Jeppe-Unibet thank you very much for your effortsI admire your work brother, I admire your determination and commitment. :atisfied: Link to comment Share on other sites More sharing options...
Yns Posted February 12, 2018 Author Share Posted February 12, 2018 "It's been almost a month since my account is blocked I hope to finish as soon as possible with this story " Link to comment Share on other sites More sharing options...
Yns Posted February 13, 2018 Author Share Posted February 13, 2018 verified account 🆗thank you very much @JeppeL Link to comment Share on other sites More sharing options...
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