Ping1 Posted January 8, 2018 Share Posted January 8, 2018 Hi, made a withdrawl (Larger amount) on 2 of january. At the same time i uploaded the docs, as the withdrawl was put on hold. Adress and ID are the docs asked for. I logged in with "bank-id" so, sort of im already identified.At site it says 3-5 days, in chat they told me 24-72 hours.Gets a bit sad about the long waiting time. And chat keeps saying, "just wait".Is it suposed to takes this long time? Can´t get in touch with security deparment either, the only one to get in touch with is chat, and they cant give me an answer.Do i just have to wait or can i do something? I guess next step is, that i get an email saying that other docs are asked for, and the docs gets back as last i line and another waiting time of 5 days...A bit frustrated..:( Link to comment Share on other sites More sharing options...
FreedoM Posted January 8, 2018 Share Posted January 8, 2018 @Ping1 Hey man, i'll tag the community moderators @RayL @JeppeL so they can help you. Link to comment Share on other sites More sharing options...
Ping1 Posted January 9, 2018 Author Share Posted January 9, 2018 Havent heard anything from saftey department yet. @JeppeL or @RayL can you look this up for me or do i have to put it in the "help & support" part of the community? Link to comment Share on other sites More sharing options...
JeppeL Posted January 9, 2018 Share Posted January 9, 2018 Hi @Ping1,The topic is in the correct place, we'll try and have a look on the status of your docs./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Ping1 Posted January 9, 2018 Author Share Posted January 9, 2018 Thanks! Feelt so wierd that it would take this long time. Especially when i log in with bank-id. In my Eyes thats the big thing with bank-id, that you are sure that its "that person". Appriciate that you are looking up in to this.. Link to comment Share on other sites More sharing options...
Ping1 Posted January 10, 2018 Author Share Posted January 10, 2018 Got mail that verification and withdrawls was processed. Thanks alot for the help (if you did something). Link to comment Share on other sites More sharing options...
JeppeL Posted January 11, 2018 Share Posted January 11, 2018 Glad to hear it @Ping1, sorry for any inconvenience during the delay :) Former Community Manager Link to comment Share on other sites More sharing options...
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