Glgfaet Posted January 3, 2018 Share Posted January 3, 2018 You Can try and Go to your sportsbetting app, Then You know if You Got Any rewards or missing money refunded Link to comment Share on other sites More sharing options...
EL_HEFAZO Posted January 3, 2018 Share Posted January 3, 2018 @DavidP_Unibet You should do the refund without we asking for it, come on. Link to comment Share on other sites More sharing options...
Koljamen Posted January 3, 2018 Share Posted January 3, 2018 @EL_HEFAZO totally agree Link to comment Share on other sites More sharing options...
DavidP_Unibet Posted January 3, 2018 Share Posted January 3, 2018 My bad, I posted in haste.Refunds are carried out automatically so no need to contact CS. “Heroes are heroes because they are heroic in behavior, not because they won or lost.” ― Nassim Nicholas Taleb Link to comment Share on other sites More sharing options...
DelProc Posted January 3, 2018 Share Posted January 3, 2018 same problem Link to comment Share on other sites More sharing options...
DavidP_Unibet Posted January 3, 2018 Share Posted January 3, 2018 There will be an element of manual work and checks involved in calculating refunds on our side however so please be patient while you wait for that money to hit your account. “Heroes are heroes because they are heroic in behavior, not because they won or lost.” ― Nassim Nicholas Taleb Link to comment Share on other sites More sharing options...
Boyka25 Posted January 3, 2018 Share Posted January 3, 2018 Same problem! Link to comment Share on other sites More sharing options...
jonny2192 Posted January 3, 2018 Share Posted January 3, 2018 @DavidP_Unibet shooting star 1e was manually cancelled but only paid out 77cents, no one was knocked out so really should be at least the 1e back(not bothered about the 23c just posting for your information :) ) You can exchange UO tickets again all is unicorns and rainbows in Unibet land. Link to comment Share on other sites More sharing options...
DavidP_Unibet Posted January 3, 2018 Share Posted January 3, 2018 @jonny2192 wrote:@DavidP_Unibet shooting star 1e was manually cancelled but only paid out 77cents, no one was knocked out so really should be at least the 1e back(not bothered about the 23c just posting for your information :) )I think it'll be because of this (from T&Cs):28. The tournament had started but was not yet in the money. All players remaining in the tournament will be refunded their tournament fee. The remaining money is split into two equal pools. The first pool will be distributed equally between all remaining players. The second pool will be distributed between all players in proportion to their chip count. If the tournament paid out tickets or seats, the prize pool will be converted to regular funds and distributed accordingly. If the tournament had a guarantee or added money, this will be distributed as normal.Did you have below starting stack? “Heroes are heroes because they are heroic in behavior, not because they won or lost.” ― Nassim Nicholas Taleb Link to comment Share on other sites More sharing options...
jonny2192 Posted January 3, 2018 Share Posted January 3, 2018 @DavidP_Unibet wrote:@jonny2192 wrote:@DavidP_Unibet shooting star 1e was manually cancelled but only paid out 77cents, no one was knocked out so really should be at least the 1e back(not bothered about the 23c just posting for your information :) )I think it'll be because of this (from T&Cs):28. The tournament had started but was not yet in the money. All players remaining in the tournament will be refunded their tournament fee. The remaining money is split into two equal pools. The first pool will be distributed equally between all remaining players. The second pool will be distributed between all players in proportion to their chip count. If the tournament paid out tickets or seats, the prize pool will be converted to regular funds and distributed accordingly. If the tournament had a guarantee or added money, this will be distributed as normal.Did you have below starting stack?the game started after late reg closed and lasted a few hands, I managed to get into 3rd in that time. Just thought it may be the bounty side confusing things :) @DavidP_Unibet You can exchange UO tickets again all is unicorns and rainbows in Unibet land. Link to comment Share on other sites More sharing options...
Koljamen Posted January 3, 2018 Share Posted January 3, 2018 @DavidP_Unibet It is all good now? can we play without issues? Link to comment Share on other sites More sharing options...
cvita Posted January 3, 2018 Share Posted January 3, 2018 @DavidP_Unibet I was playing some 50e Multiverse tournament with 1€ buy in to complete january mission (third day in row) but now seems that tournament doesnt count. i dont have time to play some tournament again today. Link to comment Share on other sites More sharing options...
Chris-Unibet Posted January 3, 2018 Share Posted January 3, 2018 @jonny2192, thanks for the added info, we'll look into it asap. @cvita, I've completed your step manually. Link to comment Share on other sites More sharing options...
Chris-Unibet Posted January 3, 2018 Share Posted January 3, 2018 The problem should be fixed now. If you notice anything not working properly, please let us know! @Koljamen Link to comment Share on other sites More sharing options...
cvita Posted January 3, 2018 Share Posted January 3, 2018 thanks @Chris-Unibet Link to comment Share on other sites More sharing options...
psrquack Posted January 3, 2018 Share Posted January 3, 2018 Sorry for the off guys, but I can't see the jackpot freeroll in the lobby albeit it is in the jackpotfreerolls main page schedule. Could you guys @Leo-Unibet, @DavidP_Unibet check this? Thank you. Link to comment Share on other sites More sharing options...
TTABKATA Posted January 3, 2018 Share Posted January 3, 2018 @psrquack wrote: Sorry for the off guys, but I can't see the jackpot freeroll in the lobby albeit it is in the jackpotfreerolls main page schedule. Could you guys @Leo-Unibet, @DavidP_Unibet check this? Thank you.Will be good to raise GTD, since players are more than 2500.If are related :wonder: Link to comment Share on other sites More sharing options...
SCOBY Posted January 3, 2018 Share Posted January 3, 2018 I lost one euro to SNG because I was disconnected. What will happen? @Chris-Unibet I trust that I will get the buy back @MarcoV @Leo-Unibet !!! I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
Chris-Unibet Posted January 3, 2018 Share Posted January 3, 2018 Hi @SCOBY, I can see that you were disconnected from that Sit & Go at 16:31 UTC which was way after that problem got fixed so there won't be any automated refund since the tournament hasn't been cancelled. Please contact customer support if you believe the disconnection wasn't on your end. Link to comment Share on other sites More sharing options...
Leo-Unibet Posted January 3, 2018 Share Posted January 3, 2018 @psrquack wrote:Sorry for the off guys, but I can't see the jackpot freeroll in the lobby albeit it is in the jackpotfreerolls main page schedule. Could you guys @Leo-Unibet, @DavidP_Unibet check this? Thank you.@psrquack we still waiting information from "raketherake", Link to comment Share on other sites More sharing options...
SCOBY Posted January 4, 2018 Share Posted January 4, 2018 @Chris-Unibet wrote: Hi @SCOBY, I can see that you were disconnected from that Sit & Go at 16:31 UTC which was way after that problem got fixed so there won't be any automated refund since the tournament hasn't been cancelled. Please contact customer support if you believe the disconnection wasn't on your end.I got in touch with the helpers and they said that if until tonight no one will not solve the problem to come back.So far, I have not received anything back. I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
SCOBY Posted January 5, 2018 Share Posted January 5, 2018 Problem solved !!!☺ I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
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