triceraatopp Posted December 21, 2017 Share Posted December 21, 2017 The terrible client crush curse is back with the new update and its worse than before. I updated the client last night 20/12 and it has crashed 6-7 times in a few hours. Now it acculy crashed again while Im writing.I have play on a PC with latest upgrade of windows ten, when it crash all tables get a black banner over them saying Im disconected, sometimes mayby 1/5 it resolves by it self after a few seconds, almost always timing me out before letting me back in but the other times I have to close the whole client and log in again.When it happens while Im taking action on the table my action do not go through and it just folds and puts me in sitting out mode.Last time it was like this were november I think but after you guys fixed it then I have not had any issues. Hope its fixeble soon :) Link to comment Share on other sites More sharing options...
JeppeL Posted December 21, 2017 Share Posted December 21, 2017 @triceraatopp I think the poker team will have to do a little bit of investigating on this, it's usually the case when there's a new update. To help them out, would it be possible for you to send your poker log file and dxdiag to contact@unibetcommunity.com ? It's described here how to get those, but I know it's a bit technical and not for all - please let me know if it's an issue :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
triceraatopp Posted December 21, 2017 Author Share Posted December 21, 2017 I have sent the files now :) just tell me if you need anything else. @JeppeL Link to comment Share on other sites More sharing options...
JeppeL Posted December 21, 2017 Share Posted December 21, 2017 Thanks a bunch @triceraatopp, will let you know if so, but usually all Cedrick needs is what you sent :) 1 Former Community Manager Link to comment Share on other sites More sharing options...
dnevnjak Posted October 15, 2018 Share Posted October 15, 2018 14 October:about 22:05 and 23:05 15 October:first sessionabout 14:00 and 15:00 second sessionabout 18:42, 19:32, 20:20, 21:11, 22:14 so about every one hour it crushes, very hard to playI have to restart client every time crush happens Link to comment Share on other sites More sharing options...
JeppeL Posted October 18, 2018 Share Posted October 18, 2018 @dnevnjak Is it still happening for you? Former Community Manager Link to comment Share on other sites More sharing options...
dnevnjak Posted October 19, 2018 Share Posted October 19, 2018 yes, but from support they told me to create some dmp file:"Could you please download a special build from the following link:In this special build a *.dmp will be created while playing which gives an in-detail overview of what is happening."but I did as they told me but could not find that dmp file Link to comment Share on other sites More sharing options...
dnevnjak Posted October 19, 2018 Share Posted October 19, 2018 is that standard method to solve this kind of problems? Link to comment Share on other sites More sharing options...
dnevnjak Posted October 19, 2018 Share Posted October 19, 2018 I mean is it safe? Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 17, 2019 Share Posted January 17, 2019 Closing this one as duplicate of https://www.unibetcommunity.com/t5/Bug-Reports/Alot-of-crashes-and-not-able-to-add-on-in-quals/idi-p/134900 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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