cris1285 Posted November 19, 2017 Share Posted November 19, 2017 Not sure its a bug, but an error for sure. I won a 50$ Odyssey tikiet on a freeroll few days ago. I had the tikiet sign next to the tournament, now when i would like to register, there is no sign and says insufficient fund, and when i click on the ticket (in the lobby or from the profile) doesnt show any tournament where i can use the ticket. I have other tickets, they work properly, i can use them. I checked live chat first since the community is extremely busy nowadays but even she was surprisingly helpful, couldnt help. As a first step she told me to delete and download again the client what didnt work out. I will check back there, but because i would like to play it tonight, i just ask here too, maybe there is a solution from members or staff @MarcoV, @JeppeL, @Leo-UnibetBtw if somehow i cant use it, i wouldnt mind to "chop chop" this lovely tikiet 😃 (but thats not priority) Link to comment Share on other sites More sharing options...
marius0928 Posted November 19, 2017 Share Posted November 19, 2017 hi ,i have same problem with my 50euro ticket Odyssey Link to comment Share on other sites More sharing options...
cris1285 Posted November 19, 2017 Author Share Posted November 19, 2017 Good, at least i know its not only my account. When i said extremely busy staff i didnt mean i cant find anybody, but really anybody to help in this case :( I was excited to play this Odyssey... maybe next week able to, for now i went for 11$ Rope-a-Dope for the change somewhere else, but its not the same. Link to comment Share on other sites More sharing options...
JeppeL Posted November 20, 2017 Share Posted November 20, 2017 Hey guys, We'll check up on this with the poker team to see if whether we can get you in for the next tournament. Right now I have no idea what's happened though, so can't guarantee one way or the other. /Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
cris1285 Posted November 23, 2017 Author Share Posted November 23, 2017 @JeppeL, any news on this tikiet? I didnt get any response from support also. Its thursday, tomorrow is already weekend and i cant reach anyone anymore. Link to comment Share on other sites More sharing options...
JeppeL Posted November 24, 2017 Share Posted November 24, 2017 @cris1285 There was a small error in the initial setup of the ticket, but it should be fixed now and working :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
marius0928 Posted November 24, 2017 Share Posted November 24, 2017 tnx , now it works for me sunday i will use the ticket.:) Link to comment Share on other sites More sharing options...
cris1285 Posted November 24, 2017 Author Share Posted November 24, 2017 Thanks a lot @JeppeL, i can use the tikiet 👍 Link to comment Share on other sites More sharing options...
cris1285 Posted November 27, 2017 Author Share Posted November 27, 2017 Thanks again @JeppeL, i used the ticket yesterday. Except the satties, i dont play 50$ tourneys, so its my best cash. Link to comment Share on other sites More sharing options...
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