spargelsalat Posted November 18, 2017 Share Posted November 18, 2017 Heyo! Since recently I've been getting a black screen in the poker app. Open tables keep on working, only their titles are removed. Usually I have the app minimized while playing of course, but when I click it to pop up again it sometimes looks like this (see below) and is not responsive anymore and I have to shut it down via task manager. All drivers are up to date, no similar behaviour in other apps. Link to comment Share on other sites More sharing options...
JeppeL Posted November 20, 2017 Share Posted November 20, 2017 @spargelsalat Thanks for the information, I've moved your post to the bug reports board and I'm hoping @Unibet-Cédrick can help looking into it as he's usually on top of poker bugs!/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Unibet-Cédrick Posted November 21, 2017 Share Posted November 21, 2017 @spargelsalatThank you for reporting this.Would you be able to send us the following to contact@unibetcommunity.com?Poker_log.txt (C:\Users\<user>\Documents\Unibet Poker)Thanks Link to comment Share on other sites More sharing options...
spargelsalat Posted November 21, 2017 Author Share Posted November 21, 2017 @Unibet-Cédrick sure thing, just sent it! Link to comment Share on other sites More sharing options...
JeppeL Posted November 21, 2017 Share Posted November 21, 2017 @spargelsalat Are you sure it went through? We haven't gotten anything in the inbox, so please try sending it again./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
spargelsalat Posted November 21, 2017 Author Share Posted November 21, 2017 Hmm. Alright, I just sent it againt to contact@unibetcommunity.com Link to comment Share on other sites More sharing options...
JeppeL Posted November 22, 2017 Share Posted November 22, 2017 @spargelsalat I think it the connection from my laptop to the email server that was the issue, when I got on stationary today I saw both as received, sorry for the hassle. I've forwarded the email to Cedrick who'll be investigating it./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
spargelsalat Posted November 22, 2017 Author Share Posted November 22, 2017 @JeppeL No worries, thanks for your help! :) 1 Link to comment Share on other sites More sharing options...
Unibet-Cédrick Posted November 30, 2017 Share Posted November 30, 2017 @spargelsalatCould you also please provide some additional details?1. When is it happening exactly, upon start or after a longer session? 2. Is it always happening? 3. Has it happened after the recent release 2.12.0 or has it been going on for a longer time? (2.12.0 was released 31st October)Thanks Link to comment Share on other sites More sharing options...
spargelsalat Posted November 30, 2017 Author Share Posted November 30, 2017 @Unibet-Cédrick1. It happens randomly during a session, not upon start.2. It does not happen every time.3. It definitely has happened in November, but not during my last couple of sessions... Link to comment Share on other sites More sharing options...
Unibet-Cédrick Posted November 30, 2017 Share Posted November 30, 2017 @spargelsalatThank you for fast response. I will let the devs know and give you an update asap.Cheers Link to comment Share on other sites More sharing options...
Lewi Posted July 3, 2019 Share Posted July 3, 2019 The poker app doesn't work on my OnePlus phone, nor my Android tablet. Both is updated to latest software. Same problem on both devices. After I log in and do the safety checks, I get a black screen and the app gets stuck. I've followed all instructions and reinstalled many times on both devices. Any suggestions? Link to comment Share on other sites More sharing options...
Patric-Unibet Posted July 3, 2019 Share Posted July 3, 2019 Hi @Lewi ,we have a general issue for mobile log ins in Denmark, it works fine on Desktop or browser version.The issue is being investigated and hopefully we can fix it as soon as possible.Apologies for any inconvenience caused.Thanks Link to comment Share on other sites More sharing options...
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