Paigesian2206 Posted November 7, 2017 Share Posted November 7, 2017 I've been trying to withdraw money from my account for a few days now .. proof of I'D.. address and current card has been accepted. I was then asked for a bank statement showing unibet funds going out of my account which is shown as "first clear " on the bank statement ... it has been denied I am also being asked for proof of ownership of old cards but my bank have said they have never heard of such a thing and refuse to do so .. how am I supposed to redeem my winnings if I cannot fully verify my account Link to comment Share on other sites More sharing options...
Magicadil Posted November 7, 2017 Share Posted November 7, 2017 Did you make any deposits with the old cards? If So, how long ago? Seems a little strange to ask for them when Your ID; address & current card have been approved. I debateShould I smile like everything's good and pretend that life is greatOr should I let the world see the real me and not hide this painI tried to be like the rest of y'all, sorry I just can'tI'ma probably die this way Link to comment Share on other sites More sharing options...
Livertool Posted November 7, 2017 Share Posted November 7, 2017 As i have read from here from other customers, they sometimes ask for those old cards registered in Unibet. Which gives me the creeps as i have used cards, for being customer almost 20 years, that i dont have even accounts anymore as i have changed bank so if i would have to get them, i really wouldn't now how. But that being said, luckily we have Starsky & Hutch, Siegfried & Roy to help us out, so i am sure you get your money out if everything is legit 😃 Link to comment Share on other sites More sharing options...
Paigesian2206 Posted November 7, 2017 Author Share Posted November 7, 2017 I did make deposits with these cards yes but I've had to change cards due to them being faulty and would not work at cash machines therefore no longer having access to them making this difficult for me .. I'm confused myself as to why everything else has been approved. Link to comment Share on other sites More sharing options...
Paigesian2206 Posted November 7, 2017 Author Share Posted November 7, 2017 The deposits were made a few months back August time I believe Link to comment Share on other sites More sharing options...
BonusPater Posted November 8, 2017 Share Posted November 8, 2017 @Paigesian2206 welcome to the community :)I'm sure one of the mods, @MarcoV and @JeppeL, can shed some more light on this.Regarding the request of cards you no longer have. If you do a quick search on the site, you will see that you're not the first customer to go trough this. The bank can, they actually have to, issue the proof of ownership. Just insist on this, and I'm sure the person will check with their superior, who'll know what to do :) Link to comment Share on other sites More sharing options...
MarcoV Posted November 8, 2017 Share Posted November 8, 2017 Hi @Paigesian2206 and welcome to the community. The documents have been approved and the withdrawal is on it's way to your bank account. Tbh. I don't remember a case where we have approved a withdrawal without getting the documents we requested in the first place but I'm happy to confirm that everything is sorted out now :) Considering the account history and the documents you already uploaded, they didn't see any reason for requesting further documents as they could verify all the deposits you made in the past.Apologies for for the inconvenience! Former community moderator Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.