HandShanders Posted October 25, 2017 Share Posted October 25, 2017 Hi, I've sent in the requested documents to have my account unlocked. But haven't heard anything back from that team. I've contacted Unibet Customer Service but they weren't able to help. Would you be able to help/let me know how long this is going to take?Thanks, Alias is: HandShanders Link to comment Share on other sites More sharing options...
JeppeL Posted October 25, 2017 Share Posted October 25, 2017 Hi @HandShanders,Are you sure there's no email from us, perhaps in your spam folder? From my side it looks like one was sent out on the 15th of this month: The Player Safety department has requested that you please send/upload a selfie picture while holding your ID next to your face. I'm sorry that the reopening of your account takes longer than usual, I hope we can have it solved quickly!/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
HandShanders Posted October 25, 2017 Author Share Posted October 25, 2017 Hi Jeppe, Thanks for the quick reply!I did get the email on the 15th. Replied on 16 October at 11.45AM (BST) and included a copy of the ID & a picutre of me holding the ID (as requested).Sent this email to 'documents-uk@unibetsupport.com'.I could forward a copy to you if that's any good?Thanks again, Link to comment Share on other sites More sharing options...
JeppeL Posted October 25, 2017 Share Posted October 25, 2017 @HandShanders Strange I couldn't see we had received that, yes could you please forward me the copy as well please on contact@unibetcommunity.com and I'll forward to the relevant team./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
HandShanders Posted October 25, 2017 Author Share Posted October 25, 2017 Hi again, Have forwarded the email to contact@unibetcommunity.comThanks for the help Link to comment Share on other sites More sharing options...
HandShanders Posted October 31, 2017 Author Share Posted October 31, 2017 Hiya, Any idea when this will be looked at? Link to comment Share on other sites More sharing options...
JeppeL Posted October 31, 2017 Share Posted October 31, 2017 @HandShanders PM sent :) Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted October 31, 2017 Share Posted October 31, 2017 @HandShanders Confirming that the documents were OK'ed by Player Safety, and your withdrawal will be processed in the payment system within long :) Former Community Manager Link to comment Share on other sites More sharing options...
HandShanders Posted November 8, 2017 Author Share Posted November 8, 2017 Hi, That all went through ok - thank you again for your help. Link to comment Share on other sites More sharing options...
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