Lady Posted October 21, 2017 Share Posted October 21, 2017 Well done unibet you have just lost one of your biggest depositers playing a slot game that has got stuck a server problem your end and your customer service basically says tough it will get fixed when it's fixed so my bonus round doesn't play really!!! Link to comment Share on other sites More sharing options...
JeppeL Posted October 22, 2017 Share Posted October 22, 2017 Hi @Lady,Sorry to hear about the troubles with the game, were you in touch with customer support again after writing here on the community? The reason I ask, is that a case was created on your behalf for our technical department asking them to advise on when the issue will be fixed so that information could get back to you. The technical department has asked for a bit more information though, so I'm hoping you could let us know about what time the screenshot was taken?Once we have that information I'll pass it along to the techies and hopefully we can resolve the case :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Lady Posted October 22, 2017 Author Share Posted October 22, 2017 Hi Jepp the last screenshot was at 8am this morning and still stuck! Customer service last night was a joke been given a 100 bonus today but not great as wager requirements apply so not great and still not got my winnings from a guaranteed win stuck in the bonus round not happy it's taking this time Link to comment Share on other sites More sharing options...
JeppeL Posted October 22, 2017 Share Posted October 22, 2017 Thank you @Lady, and the game in question is called Avalance, correct? Former Community Manager Link to comment Share on other sites More sharing options...
Lady Posted October 22, 2017 Author Share Posted October 22, 2017 No it's three muskateers the daily jackpot game Link to comment Share on other sites More sharing options...
JeppeL Posted October 22, 2017 Share Posted October 22, 2017 Alright thanks @Lady, I've passed it along to the tech department and hope for an update soon as possible./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
markh008 Posted October 22, 2017 Share Posted October 22, 2017 Hi Jeppe I have been trying to get hold of ypu5 could you please enter me help I need to be entered into day 1b the Saturday for Brighton 28th for me entry I won please help Link to comment Share on other sites More sharing options...
AndreiBN Posted October 22, 2017 Share Posted October 22, 2017 @markh008 wrote: Hi Jeppe I have been trying to get hold of ypu5could you please enter me help I need to be entered into day 1b the Saturday for Brighton 28th for me entry I won please help@markh008 This is not the right thread to ask for your Unibet UK Tour request. this is the Casino section . Please start a new thread in here https://www.unibetcommunity.com/t5/Unibet-Open-UK-Tour/bd-p/Unibet-Open-and-UK-Tour and tag in your request one of the mods , so they can reply in due time :) @JeppeL @MarcoV if you could please put this in the righ section :) "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
Lady Posted October 23, 2017 Author Share Posted October 23, 2017 This is ridiculous still stuck on bonus round and that's my money not being paid out this has been like this since Saturday when will this be sorted out Link to comment Share on other sites More sharing options...
JeppeL Posted October 23, 2017 Share Posted October 23, 2017 I understand you're frustrated @Lady, the round got stuck and after our casino expert checked up on it, we've sent a request for the games provider in question to clear the round from their side so you can get your payout - once again apologies for the inconvenience./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Lady Posted October 23, 2017 Author Share Posted October 23, 2017 It has been 3 days 7 calls and still game stuck in bonus round holding my money enough is enough do I have to report to gaming commission I fail to see how this has not been resolved by now the three muskateers is the game when are you going to deal with your responsibility of fair play? Stop fobbing me off saying it's being dealt with or I will take it further if I owed u money would you wait I think not!!! Link to comment Share on other sites More sharing options...
Livertool Posted October 23, 2017 Share Posted October 23, 2017 Well i think Unibet is just middleman in this case and it is up to slot provider to sort it out, so i think you are barking at the wrong tree.And surely highroller and biggest depositor like you can wait for few days if you are no short of money? Link to comment Share on other sites More sharing options...
Lady Posted October 23, 2017 Author Share Posted October 23, 2017 It's not about the money its the principle and like to see you be patient if it was u Link to comment Share on other sites More sharing options...
Lady Posted October 23, 2017 Author Share Posted October 23, 2017 Surely unibet have a duty I pay them not a third party Link to comment Share on other sites More sharing options...
Livertool Posted October 23, 2017 Share Posted October 23, 2017 I have no patience what so ever but like i said what Unibet could do if it is up to provider? Link to comment Share on other sites More sharing options...
Lady Posted October 23, 2017 Author Share Posted October 23, 2017 When will this get fixed 3 days I want the money owed from stuck bonus round Link to comment Share on other sites More sharing options...
Lady Posted October 23, 2017 Author Share Posted October 23, 2017 That's up to them to get on to the other party not my issues it's theirs Link to comment Share on other sites More sharing options...
Livertool Posted October 23, 2017 Share Posted October 23, 2017 And like Jeppe said 8 hours ago, they´ve send the request to provider. So sit back and wait for answer. It is not going to come any faster by asking million times. Link to comment Share on other sites More sharing options...
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