Ja-z-Polszy Posted October 17, 2017 Share Posted October 17, 2017 I have the same problem two times. I register to tournament in addon break but cant take addon, see info 'tournament will start shortly' but cant take addon (if i know that i cant make that addon i never registered to this tournaments). On sunday i cant take addon in nebula, on monday in 5€ satelite to supernova. Whats wrong ? Veni,Vidi,Vici Link to comment Share on other sites More sharing options...
MathrimC Posted October 18, 2017 Share Posted October 18, 2017 There is indeed sometimes a bug with the add-ons, where the pop-up doesn't appear. There is a workaround: closing & reopening the table during the add-on break should make the add-on pop-up appear. Link to comment Share on other sites More sharing options...
Pucuri88 Posted October 19, 2017 Share Posted October 19, 2017 Hello guys!I played this morning the 1€ rebuy/addon 50€ Gtd Meteor shower. When the addon button appeared I clicked on addon and the button dissappeared but the 4000 chips wasn't added. Although the 1€ wasn't deducted from my account too but I wanted to buy an addon :DCan you please check that? Link to comment Share on other sites More sharing options...
MarcoV Posted October 19, 2017 Share Posted October 19, 2017 Thanks a lot for reporting guys. The poker team is looking into it.@MathrimC, are also talking about the scenario when you late reg. during the add-on break? Or was it a case where you would already be playing the tournament and the add-on option doesn't appear? Former community moderator Link to comment Share on other sites More sharing options...
MarcoV Posted October 19, 2017 Share Posted October 19, 2017 Thanks a lot for letting us know and sorry for the inconvenience, @Pucuri88. The poker team is aware of the issue and they're looking into it. I'll merge your thread with the one from yesterday regarding the same issue :) Former community moderator Link to comment Share on other sites More sharing options...
MathrimC Posted October 19, 2017 Share Posted October 19, 2017 @MarcoV wrote: Thanks a lot for reporting guys. The poker team is looking into it.@MathrimC, are also talking about the scenario when you late reg. during the add-on break? Or was it a case where you would already be playing the tournament and the add-on option doesn't appear? I didn't have the problem myself, but Davitsche had it on stream while playing the Odyssey last Sunday. He was regged since the start of the tournament. Supernova runner-up @Hotzonicu suggested reopening the table as a workaround. Link to comment Share on other sites More sharing options...
Ja-z-Polszy Posted October 20, 2017 Author Share Posted October 20, 2017 @MarcoV any info ?reopen doesnt help for me ... Veni,Vidi,Vici Link to comment Share on other sites More sharing options...
MarcoV Posted October 20, 2017 Share Posted October 20, 2017 @Ja-z-Polszy, I've asked the guys for an update. Will get back to you as soon as I get more info.Thanks, @MathrimC. Forwarded the post yesterday :) Former community moderator Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 23, 2019 Share Posted January 23, 2019 Moved to bug reports. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
valzao Posted September 14, 2021 Share Posted September 14, 2021 I also had this issue in a important tournament today... might cost me the tournament. I press addon chips but nothing happens tried restarting browser app versions everythingI also had this issue in a important tournament today... might cost me the tournament. I press addon chips but nothing happens tried restarting browser app versions every Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 15, 2021 Share Posted September 15, 2021 @valzao sorry to hear that! I've credited you bonus points. The new table UI will have a big improvement in this area (addon toggle) so stay tuned 🙂 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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