Withdraw delay with a verified acc.?

[mafu]

Hello to all,

after reading a bit in this community i think it will help me to get my withdraw faster.

I made my first deposit around 4 weeks ago and was asked because of my amount to verify my account. So i sent all documents like (id, proof of adress and skrill screenshot) and all was fine. My account is fully verified. On the 8th of oct. i made another big deposit but this time i won my bet and cashed out. I thought with a verified account i will receive my withdraw faster .On their homepage it says "Max. up to 12 hours per skrill". Well 12 hours passed and so i went to livechat and they were telling me, that there are sec. checks on my withdraw, because of that large amount and needs management approval. So i surely understand, that you need to do your checks and all fine by me, but on a verified account, why you again doing checks that taking now 4 days?!? Management needs 4 days to approve a withdraw for a verified account??? (surely it is management and they working only from 12:00pm to 12:01pm LOL - little joke *g*) Livesupport is telling me, it can take some days and they can't tell me how long it will take and this is the part that i personaly think is not ok. Why can't you give me an exact time frame, why needs a verified account another sec. checks? I knew from other sites, when you are verified, there is no delay because all the checks are already done. 
So can please someone from unibet @JeppeL @MarcoV look into this and maybe speed this up? 

Thank you

[Zipfil]

@mafu

Hi and Welcome to the Community :)

I have been in your possition so mutch I had to ask them to stop "poking" me lol....yes it was a little funny ;)

I totaly understand you but Unibet have teir reason for RG and strict security to protect you as a member.

I do recomend if you havent already to:

1: Download from your internet bank account the latest mothly statement, that show your account number\adress\bic\swift code and so on, uppload or send it to Unibet.

2: Also if you havent just send a picture\scan of your Passport.

3: If you use or have a Debit card connected to your Bank account, send a scan\photo of that to, just cover last 6 digets and the CCV code (3digits) before sending it.

4: Go in to your Unibet account and set a limit if you already havent...I set mine to 99 999 999,99 ;)

5: After that you can ask LC if they need more, usally it is now verified.

The main reason is that Unibet want you to withdraw big ammounts to your Bank account and they used to have a Skrill limit for withdraw...maybe that have changed but ...anyway also consider to ask LC to set a Block on your withdraw...like when you make \request a withdraw it is not possible to cansel it for continue playing with that monney. It goes to your account.

Dont vorry, Unibet will pay you but all members have to goe true the same....if you look att it from Unibets side there is a loot of peeps who trying to cheat them all the time, they just do this so the correct person get the cash.

Hope it helped, just be patient :)

Zipfil

[Jami-Unibet]

Hey @mafu,

 

First of all apologies for the delay in withdraw. In case Jeppe or Marco don't pick this up later on, I'll check the issue at the office in the evening. 

Security checks are done on verified accounts as well, and we do these checks to keep your account and your funds safe. Small delays are expected during these checks, but 4 days should not happen, and if that is the case then it is a mistake on our side.

I don't have access to backoffices right now, but it sounds like a routine security check and as you said the withdraw needs what we call a dual approval. (Between employees and management) In case there is any document requests pending (Which you can see from your account) please send the documents asked for in good quality pictures. In case there is a request for a certain Credit/Debit card, please DO NOT cover the last 6 digits as you will have to send a new picture with the last 4 digits visible. 

Again, apologies for the delay and not being able to assist further at this moment. Please feel free to ask if you have any questions.

 

-ReCorpH

[mafu]

Hello again, 

i did not mention, that i already asked the livesupport, if they need any more documents and they said "no, nothing is needed at time, all is ok". Like i said, all my verifications are done and my account is verified and no open request for any documents. I should only wait and management will approve it soon,but soon is like i said now 4 days ago.

Regards

[JeppeL]

@mafu Thanks a lot for explanining the situation thoroughly, we'll check up in today and if it hasn't been approved throughout the afternoon then try and have it escalated - apologies for the long wait.

/Jeppe

[mafu]

Today i received an email, that i should sent new documents.

ID next to face and that i should verify my bank account??? But i never used bank wire for deposit or withdraw. I used skrill.

I wanted to upload the documents, but was not possible, because it still says it all ok. When i entered livesupport/chat Merili told me, that this must be an misunderstanding.

So can someone please explain me, what is going on??? However i have replied to that email and sent all documents, so can @JeppeL you please confirm and verify them and take care of the withdraw? Thanks

[mafu]

And again, that livesupport told me now. I have to sent a source of funds. I have sent you also my salary via email. Guys, this is ging way to far....and is not ok. But well i have sent it, so can you please check and let me know. Thanks

[Livertool]

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@mafu wrote:

And again, that livesupport told me now. I have to sent a source of funds. I have sent you also my salary via email. Guys, this is ging way to far....and is not ok. But well i have sent it, so can you please check and let me know. Thanks

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Well that is the first i´ve heard, source of funds? Really @JeppeL ?

[BonusPater]

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@Livertool wrote:

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@mafu wrote:

And again, that livesupport told me now. I have to sent a source of funds. I have sent you also my salary via email. Guys, this is ging way to far....and is not ok. But well i have sent it, so can you please check and let me know. Thanks

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Well that is the first i´ve heard, source of funds? Really @JeppeL ?

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It's a type of request that's getting more popular, as we see more markets implement their own local regulations. In Denmark (and believe it might be the same in the U.K.) the operators are required by law to be able to prove the source of funds in certain cases. Operators have been heavily fined for failing to do so, and ultimately they risk losing the license, if failing to comply. So there's really no option for the operator, and in my opinion it's a very reasonable request under certain circumstances. If a customer is losing a lot of money, and he doesn't have a job that should allow him to responsibly lose these sums, it's more than reasonable that the bookmaker requests a source of funds, to be able to determine, if the account should be closed for responsible gambling reasons. It can of course also be for anti money laundering reasons.

[psrquack]

OFF:
I read almost all the verification delay posts and it seems to me to avoid those humiliating procedures (make a photo with your credit card in your hand at midnight when the new my little pony friendship is magic season started and show us your toenails in the background) never use a card card and never make a deposit only grind up yourself and if you want to make a withdraw only use an amount less than €100 or so.
ON

[Livertool]

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@testuser1 wrote:

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@Livertool wrote:

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@mafu wrote:

And again, that livesupport told me now. I have to sent a source of funds. I have sent you also my salary via email. Guys, this is ging way to far....and is not ok. But well i have sent it, so can you please check and let me know. Thanks

---

Well that is the first i´ve heard, source of funds? Really @JeppeL ?

---

It's a type of request that's getting more popular, as we see more markets implement their own local regulations. In Denmark (and believe it might be the same in the U.K.) the operators are required by law to be able to prove the source of funds in certain cases. Operators have been heavily fined for failing to do so, and ultimately they risk losing the license, if failing to comply. So there's really no option for the operator, and in my opinion it's a very reasonable request under certain circumstances. If a customer is losing a lot of money, and he doesn't have a job that should allow him to responsibly lose these sums, it's more than reasonable that the bookmaker requests a source of funds, to be able to determine, if the account should be closed for responsible gambling reasons. It can of course also be for anti money laundering reasons.

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Yep, after i wrote my last post i went to check it out and apparently it is in rules of lot of Uk sites but aint Unibet under Malta regulations?

And i can respect that, if it got to be done it is got to be done. But that responsible gambling point is quite weak, if someone is playing too much money, Unibet are willing to take the money but when withdrawing, it is not ok anymore and then he becomes irresponsible? I would call that irresponsible behavour of betting company.

 

[JeppeL]

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@mafu wrote:

Today i received an email, that i should sent new documents.

ID next to face and that i should verify my bank account??? But i never used bank wire for deposit or withdraw. I used skrill.

I wanted to upload the documents, but was not possible, because it still says it all ok. When i entered livesupport/chat Merili told me, that this must be an misunderstanding.

So can someone please explain me, what is going on??? However i have replied to that email and sent all documents, so can @JeppeL you please confirm and verify them and take care of the withdraw? Thanks

---

@mafu I believe the request for your bank statement was made in error, as you say you were using Skrill, sorry about that! As for the source of funds and ID documents, I've attached them to the case and forwarded to the correct team, unfortunately I don't have permission/access/training to approve documents for these kinds of cases but I'll try and keep an eye on it.

/Jeppe

[JeppeL]

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@psrquack wrote:

OFF:

I read almost all the verification delay posts and it seems to me to avoid those humiliating procedures (make a photo with your credit card in your hand at midnight when the new my little pony friendship is magic season started and show us your toenails in the background) never use a card card and never make a deposit only grind up yourself and if you want to make a withdraw only use an amount less than €100 or so.

ON

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@psrquack Is it really that bad to send in this kind of picture compared to just the ID? Personally, in the last two weeks, I've had to send in picture of me holding ID in one hand and sign with name of company and date in the other in order to have an account reopened after missing phone I used for 2 factor verification. As well as send in ID next to face to get whitelisted for an early investement opportunity, both companies asking for this were not Igaming related. The last company even made a thing of it in their outgoing communication, "we're looking forward to seeing your selfies" - "thank you for all your wonderful and funny selfies". IMO it doesn't make a big difference, as there's a picture on my ID anyways so the person checking it will know what I look like no matter what :)

I think asking for ID in this kind of way, even with an added sign with the date written, in general will be more and more used in the future - as from what I've heard there are plenty of pictures of ID's for sale on the deepweb.

[Livertool]

Many things in life ain´t "that bad" but if they are necessary is another thing. I mean what does that picture prove? In order to get to another persons email, unibet and bank account, get their id, credit card and utility bills, you have to be either pretty good con artist or kill them. And i think in both of those cases you could take picture of them faces with id too. And what is the next step, chicken dance maybe with your id....lets all start practising for that day :D

[psrquack]

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@JeppeL wrote:

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We aren't talking about the same thing. As I read the smiley face ID (ID+you) is not the first step to validate the account. The first step is the send us an ID (and ofc there are format and size restrictions but I can say it's ok). The second step is the smiley ID, the call+or skype verification what I think is excessive. As I read those indentification check requests are bonded with the credit card deposits/more than €1500 withdraws. As I have written before for me seems the winamax method the best. Ufortunately my country was kicked out of that market. Simply ID check+bank account screen check, and what is more important after registration and before your first deposit.  That's what I can accept(I'm not agree but understand) but the smiley ID checks make me feel being in a horse-fair. I think we have already made a discussion about it and as I remember the contrary argument was that making the ID check so early isn't necessary. I understand this situation is better for the company (easy deposit and the reality is that most of the players will lose their money so you can save human resources and could hold the wage costs lower and the profit higher), and I don't think something will change after this discussion.

[psrquack]

@Livertoolhas great arguments too. It is a little bit scary that every time when I contact with the LC agent I should give him my name, email, postal code, DOB. So many sensitive datas. On the other hand he gives me a given name which could be totally fake. The best was when an agent called somebody from the poker team to the live chat and the agent refused to tell me at least a given name of that coworker due to the personality rights. I gave out at least to 30 LC agents my sensitive datas during my UO carrier. I think that one is aggravating.

[AndreiBN]

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@testuser1 wrote:

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. If a customer is losing a lot of money, and he doesn't have a job that should allow him to responsibly lose these sums, it's more than reasonable that the bookmaker requests a source of funds, to be able to determine, if the account should be closed for responsible gambling reasons. It can of course also be for anti money laundering reasons.

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@testuser1 To be honest your argument doesn't make to much sense.It would if situations like this really apply in real life,but it doesn't,at least not as it should be.

I know many people who lost a lot of money while gambling ( sportsbook, casino, poker ,etc ) and none of them were asked for " source of funds" proof,I'm not saying that there isn't a precentage of people who might be asked that by the responasble gaming team,but we all know it's really low.Things only change when the withdraw kicks in ( when the company has to pay! :D ). So,for exemple , i can easily prove you that i can lose 10 k in a short amount of time and nobody will ever ask me to prove source of funds.But if i wanna withdraw anything above 2k for exemple,im sure security check will kick in :).To make this simple,for me it seems like "responsable gaming" only applies when you wanna withdraw money,not when you deposit more and more and more.

[DepchZ]

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@JeppeL wrote:

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I think asking for ID in this kind of way, even with an added sign with the date written, in general will be more and more used in the future - as from what I've heard there are plenty of pictures of ID's for sale on the deepweb.

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I support this completely. It gives you a sense of security regarding sharing your passport to different gambling sites. Writing a date on a paper and showing your actual passport as a picture should be just fine.

 

It's just when it's being requested. If the account where the funds are being withdrawn is the same as always then you know it's going to the safe place anyways. Also if the logins are coming from the same IP:s and same OS/Browsers that there is also history it's safe to assume that the account is in safe hands.

 

Souce of funds does feel a bit invasive of your privacy though. I can understand it on the suspicion of money laundering and thus it becoming enforced by the governments / law but never use the reason of responsible gaming for it as situations can vary even during short spans and who knows how much cash the customer has etc. Too many variables in play in the latter.

[nekoneko]

And what if your "source of funds" .. are the bets themselves or poker? :D 

I'm sure there are people that don't have any job but live off this because they're good at it.

[JeppeL]

@psrquack  Thanks for your answer, there is no set rule of 2nd step being the ID next to the face though, at least now what I'm aware of, instead they're individually requested in certain instances and it doesn't have to be a withdrawal for more than €1500. I do understand the feeling of online companies asking for personal information being intrusive though, but most of it is because we're required to by law and gaming licenses we've agreed to follow.

In regards to the personal information given to LC agents, I completely agree that it would be preferable if you wouldn't have to give this information in the chat, but please do keep in mind that the information is part of your full account information and will be available to the LC agent whether given in the chat or not. Currently you're asked for it so the agent can match up the information and do a confirmation he/she is speaking to the account owner, though it's one of the situations where I hope it would be more convenient to use the community for having problems solved as no security questions are needed here :)

[Livertool]

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@nekoneko wrote:

And what if your "source of funds" .. are the bets themselves or poker? :D 

I'm sure there are people that don't have any job but live off this because they're good at it.

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@nekoneko

I wondered this too and found this in another site t&c so i think Unibet have the same @JeppeL ?

• Proof of earnings: Payslip/Director remuneration/Dividends/Pension;
• A bank statement/savings account that clearly shows consistent incoming values from an identifiable source
• A Trust deed clearly showing a consistent entitlement to funds;
• An account statement showing funds recently won from another company;
• Dated proof of an award/payment made to you;
• Other clear evidence that would support "affordability" in relation to your business with us.

But i find this very shady still. I mean what sort of income are required to do certain amount of gambling. For example, if you get paid 2500€ in salary and gamble more than that in one month is that reason to get account closed? If you loan money from someone is that ok? Deposit money to your bank account with out any proof where thay came from, is that ok? Like i said very shady and where have all the privacy gone if you have to open your whole financial status when you just want to gamble? 

I got nothing to hide but ain´t going to wait that this bs is happening to me. Luckily we still have right to choose where we deposit our money. 

 

[FeelsBadMan]

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@psrquack wrote:

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@JeppeL wrote:

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We aren't talking about the same thing. As I read the smiley face ID (ID+you) is not the first step to validate the account. The first step is the send us an ID (and ofc there are format and size restrictions but I can say it's ok). The second step is the smiley ID, the call+or skype verification what I think is excessive. As I read those indentification check requests are bonded with the credit card deposits/more than €1500 withdraws. As I have written before for me seems the winamax method the best. Ufortunately my country was kicked out of that market. Simply ID check+bank account screen check, and what is more important after registration and before your first deposit.  That's what I can accept(I'm not agree but understand) but the smiley ID checks make me feel being in a horse-fair. I think we have already made a discussion about it and as I remember the contrary argument was that making the ID check so early isn't necessary. I understand this situation is better for the company (easy deposit and the reality is that most of the players will lose their money so you can save human resources and could hold the wage costs lower and the profit higher), and I don't think something will change after this discussion.

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I've played on Winamax before as well, and if you want to play a tournament series or a specific thing or to take advantage of a promotion or anything, but then you find out that you have to wait a week to receive an envelope in the mail, it's pretty damn annoying. By the time you get it, whatever you wanted to do is gone. Hey, Unibet has this awesome new promo this week/month, sign up now. Oh we won't let you play it, you're signing up to play next month when we have no promo :laugh: . Annoying to the customer, and will push many customers to other sites. If the law requires it then so be it, all legal sites will be like that so you will know that it's expected and there won't be any competition issues. Still annoying as ❤️♥️❤️.

As for the info, like Jeppe said, they already have that info. Would you really prefer if anyone could just go to live chat and ask for stuff to be done to your account without asking them anything? That being said the verification isn't super solid. I've seen big streamers getting trolled this way on other sites because the necessary info isn't personal enough, so it's not hard to figure out by someone that has bad intentions.

I guess logging in being the verification would be an easy way to circumvent these questions, but obviously won't work when you can't access your account. Also it probably would redirect to the local support, and some of us prefer to use the english speaking support to avoid lost in translation errors, particularly when the message is supposed to be passed on to an english speaking team. A verification code could also be a way to verify an account if 2 factor authentication ever will be a thing (for a subset of cases)

 

@Livertool So if you you deposit let's say 10k, have no way to prove the source of the money, not from a job or payment or gambling withdrawals or taxes or anything, play with it a bit on some low risk games then withdraw it, isn't that exactly what money laundering is? Of course there will also be a subset of people for which finding this proof will be very hard even if their money is earned in a legitimate way, which sucks, but there are no perfect solutions to anything. And yes this is tied more to withdrawing than depositing, because if you want to launder the money, you want to take it out, not just lose it. 

But yeah not knowing if the site will accept your source is scary and having to go though the process is super annoying. Fortunately it only happens to a very small amount of people. 

[DepchZ]

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@FeelsBadMan wrote:

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@Livertool So if you you deposit let's say 10k, have no way to prove the source of the money, not from a job or payment or gambling withdrawals or taxes or anything, play with it a bit on some low risk games then withdraw it, isn't that exactly what money laundering is?

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That should not fall under the term of money laundering. Money laundering in general to my understanding is that you transfer possibly illegally gained money from one person to another with the intent of hiding the origin of the money -> make the money look like clean that it was won from a gambling company by the other person. For example chip dumping in poker tables is money laundering. But gambling like low odds sportsbook bets or playing roulette / baccarat / blackjack is not laundering money, the same money still comes back to the same account with some possible profit. It's still there to be tracked by government officials or police or whoever.

 

[edit]

 

In general it should only apply for very few cases. There are cases where the blame could easily fall on wrong people. Let's say you gamble live in your local casinos as well and make a deposit to your bank account and use that money for deposits. How can you prove anything where it really came from, start to save receits? What if you lend some money to your friend who pays it back in cash and you make a deposit for that. :D There are so many silly situations that could potentially lead to wrong conclusions on this stuff that it's hilarious. Just take it with a grain of salt guys, the big brother mentality will not last forever and it will fall apart eventually. :D

[psrquack]

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@FeelsBadMan wrote:

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Winamax thingy: As I remember the mail validation was  no more than a week and I could play between the ID and the mail code vailidation. I think  1 week delay to avoid the future verifications and delay is fine.

LC: can't agree with you. I would agree if I could write those things before connecting to the agent ( for example: when I'm in a queue)or they would ask me a question like your first car, first pet, favourite team or so.

[jonny2192]

Money laundering can also be where you deposit 10k play with it a bit, even lose half of it and then withdraw it.
So then the 5k actually looks like winnings but isnt really.

I have heard of this being done in casinos get money changed to chips gamble some pocket some chips, same over and over again.
Then go to cashier and get a cheque for the chips you pocketed.
Then that money has a proof of source and in UK would be tax free.