Balonas Posted October 5, 2017 Share Posted October 5, 2017 @JeppeL @MarcoV Link to comment Share on other sites More sharing options...
Balonas Posted October 5, 2017 Author Share Posted October 5, 2017 Now it worked. Link to comment Share on other sites More sharing options...
marcusgais Posted October 5, 2017 Share Posted October 5, 2017 Same here, seem to be a trouble with the site as well?? @MarcoV? Link to comment Share on other sites More sharing options...
Livertool Posted October 5, 2017 Share Posted October 5, 2017 Seems to be some problems. Maybe someone made denial of service for not winning in raffle :D Link to comment Share on other sites More sharing options...
Balonas Posted October 5, 2017 Author Share Posted October 5, 2017 I guess that was me @Livertool 🤣 Link to comment Share on other sites More sharing options...
Zipfil Posted October 6, 2017 Share Posted October 6, 2017 @Balonas and other Poker playersIf you have just installed or uppdated the Downloaded Poker client I suggest you rebot\restart your computer.This because it install some runtime dll files and can make a log inn issue, not always but sometimes.Zipfil Nothing is impossible, the impossible only take some time. Link to comment Share on other sites More sharing options...
Janek Posted October 6, 2017 Share Posted October 6, 2017 Just lost 50 euro (2x25HU SNG) was kicket out. Tried to log in many times and saw this When i finally was able to log in after few minuts it was too late:Disappointed: Link to comment Share on other sites More sharing options...
Balonas Posted October 6, 2017 Author Share Posted October 6, 2017 @Zipfil It has nothing to do with an update. From what I remember the last update was at the end of september and since then I played almost daily without any problems.Yesterday was the first time when I couldn't log in, and it seems that I'm not the only one. Link to comment Share on other sites More sharing options...
nekoneko Posted October 6, 2017 Share Posted October 6, 2017 Today the whole site was down around that hour. Poker client too Link to comment Share on other sites More sharing options...
JeppeL Posted October 6, 2017 Share Posted October 6, 2017 @Janek Did you get in touch with customer service about a refund? If not, we'll be happy to check up on it and add tickets as appropiate :) Apologies to all for any inconvenience caused! Former Community Manager Link to comment Share on other sites More sharing options...
Janek Posted October 6, 2017 Share Posted October 6, 2017 @JeppeLNo i didn't, Can you please check up on it. Thank you very much Link to comment Share on other sites More sharing options...
Zipfil Posted October 7, 2017 Share Posted October 7, 2017 @Balonas and others with same issue: I had this problem long time ago and trust me it is not anything to do with Harware...it is a strange Software issue. Since this "client" is a x32 version for Windows you will have issue on Windows 10 x64....maybe not att first but sometime later.... There is always a issue if you running Windows 7 x32 or x64 because of a Driver problem from Microsoft who stopped that part and from Nvidia who dont make never for Win 7. Nvidia dont even make uppdated Drivers for my laptop GPU (videocard) even it is a GTX version... So since I have no idea what OS (operating system) you are running or what Antivirus\internet securety or hardware like do you have a old style HD or the new "SSD" , do you run maintenance, like clean all the annoying Temp\Junk\left over files in Windows, truist me they are in many diffrent folders.... Do you clean your Registry.... I could go on but basicly no pint since I cant help unless I know what are your Windows version. Anyone who run Windows 10, then basicly the issue can be solved like this ...basicly...: 1: Make sure you only use Windows Defender for Antivirus\Firewall, you dont need anymore higher level of protection as a privat person. 2: Also use Malwarebytes Free just to be sure ;) if you are a little "paranoid" 3: In Network settings are your Network set as Priva\Home, then that is OK. 4: Go fetch Yamicsoft Windows 10 Manager here and install: http://www.yamicsoft.com/index.html?langsel=1 5: Restart and use its uninstaller to remove Poker Client then scan for left over files, if any, delete them. 6: Run 1 click cleaner but make sure you uncheck clean Privacy options first. That will clean all your "junk" from your Drive. Aslos it will clean your registry. 7: Restart\reboot .... 8: Go download new version of Poker client from Unibet, instal it and do not run it. Restart\reboot first. 9: Try to log inn and it should work, if not make sure you have givven this client Permission to run in Administrator mode. 10: If it still dont work just try and install again and again over the old one to say like that. 11: Also be patient, the first time you start it, can take some time...if it will not let you log on after 3 minutes, then close the client (red X top right corner) and try to start the client again.... If that fales well...you need more help but I need more info to give it.... Zipfil Nothing is impossible, the impossible only take some time. Link to comment Share on other sites More sharing options...
Livertool Posted October 7, 2017 Share Posted October 7, 2017 No, trust me :D there was some issues at the time with unibet, site and browser poker too. Didn´t last too long though :) Link to comment Share on other sites More sharing options...
HitItBig Posted October 7, 2017 Share Posted October 7, 2017 Starting today i have the same Problem with a white login screen. I tried anything zipfil suggested but it still does not work. My desktop PC runs on win10, but i have the exact same problem on my laptop which runs on win7. So it looks like it has nothing to do with software issues on my side. Also restarted my router, but nothing seems to work. Its pretty annoying. Link to comment Share on other sites More sharing options...
Janek Posted November 1, 2017 Share Posted November 1, 2017 @JeppeL are there any news regarding my case :wonder:Thanks Link to comment Share on other sites More sharing options...
JeppeL Posted November 1, 2017 Share Posted November 1, 2017 Sorry for that @Janek, there's two new tickets added now! /Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Janek Posted November 1, 2017 Share Posted November 1, 2017 @JeppeL Thanks a lot for your help, really appreciate it :happy: Link to comment Share on other sites More sharing options...
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