Software crashes over and over again

[Xan]

hi, i really hope that someone can help me here. i play on unibet since a long time. However since the release of Unibet 2.0 (Dec 2016) the software is crashing over and over again. i already contacted support and did the dx 10 patch instructions including deinstalling, reinstalling and so on. nothing helped. The crashes are random and happened in a range of 5 sec to 10 mins. There is no pattern. There is just the winsows message: "Unibet Poker is not working anymore". and the only thing i can do is close program. That's all and this happens like i said every 5 sec to 10 mins, i would say most time after 1-2 mins. It´s just unplayable - a the moment i play only at the browser but for me as a multitabler its really horrible to play at browser.

Here are the Poker_Log files and DxDiag:

*** Logging started
[25-09-2017 13:16:29] Unibet Poker 2.9.0.76
OS : Windows 10
GPU vendor : Nvidia
GPU model : NVIDIA GeForce GTX 970
GPU driver : 11.0
Max texture size: 8192
[25-09-2017 13:16:29] CoherentUI Initialized
[25-09-2017 13:16:29] Casino in Poker service initialized
[25-09-2017 13:16:29] Initializing startup module...
[25-09-2017 13:16:29] Startup file parsed
[25-09-2017 13:16:29] Startup resources requested
[25-09-2017 13:16:29] Loading common assets ...
[25-09-2017 13:16:29] Common assets loading completed
[25-09-2017 13:16:29] Layout created
[25-09-2017 13:16:29] Reading cached settings ...
[25-09-2017 13:16:32] Initializing remote assets...
[25-09-2017 13:16:33] Initializing lobby...
[25-09-2017 13:16:35] Lobby connected
[25-09-2017 13:16:35] Lobby loaded
[25-09-2017 13:16:37] Synchronized with server time 1506345397 (offset -8)
[25-09-2017 13:16:37] [master] Playerid xxxhiddenxxx connecting to xc1.sw.relaxg.com
[25-09-2017 13:16:37] [monitor] Playerid xxxhiddenxxx connecting to exc2.sw.relaxg.com
[25-09-2017 13:16:39] [master] Connection state (logged in/ok)
[25-09-2017 13:16:39] [monitor] Connection state (logged in/ok)
[25-09-2017 13:16:41] Requesting CG table open, id: 51
[25-09-2017 13:16:41] Starting CG table (id:51, instance:cga62490)
[25-09-2017 13:16:41] Requesting CG table open, id: 30
[25-09-2017 13:16:41] Requesting CG table open, id: 51
[25-09-2017 13:16:41] Requesting CG table open, id: 30
[25-09-2017 13:16:41] Table preloader: Initializing...
[25-09-2017 13:16:41] Table preloader: Loading...
[25-09-2017 13:16:41] Starting CG table (id:30, instance:cga62494)
[25-09-2017 13:16:41] Table preloader: Initializing...
[25-09-2017 13:16:41] Table preloader: Loading...
[25-09-2017 13:16:41] Starting CG table (id:51, instance:cga62495)
[25-09-2017 13:16:41] Table preloader: Initializing...
[25-09-2017 13:16:41] Table preloader: Loading...
[25-09-2017 13:16:41] Starting CG table (id:30, instance:cga62492)
[25-09-2017 13:16:41] Table preloader: Initializing...
[25-09-2017 13:16:41] Table preloader: Loading...
[25-09-2017 13:16:41] 1 table(s) open
[25-09-2017 13:16:41] New hand started (#580743678)
[25-09-2017 13:16:41] 2 table(s) open
[25-09-2017 13:16:41] New hand started (#580743794)
[25-09-2017 13:16:41] 3 table(s) open
[25-09-2017 13:16:41] New hand started (#580743863)
[25-09-2017 13:16:41] 4 table(s) open
[25-09-2017 13:16:42] New hand started (#580743986)
[25-09-2017 13:16:48] New hand started (#580744184)
[25-09-2017 13:16:53] New hand started (#580744230)
[25-09-2017 13:16:54] New hand started (#580744231)
*** Logging started
[25-09-2017 13:17:07] Unibet Poker 2.9.0.76
OS : Windows 10
GPU vendor : Nvidia
GPU model : NVIDIA GeForce GTX 970
GPU driver : 11.0
Max texture size: 8192

i edited my player ID, i guess its not that important for this issue

DxDiag:

i hope someone can help me, that i´m able to play on the regular software after months of desperation with this issue.

[MarcoV]

Welcome to the community, @Xan

Thanks for providing the needed details. The poker team will have a look at the bug and get back to you.

I'll move this thread from the Help & Support section to the Bug Report section :)