Suspended Account

[joebanan]

Hi

On about 29th June i received an email saying my account had been suspended or blocked due to poker collusion.

As i,ve never colluded in my life i looked straight into it. I was still able to log in and checked my account history. I hadn,t played for a couple of days but noticed numerous transactions including casino games and poker games and my payment details had been changed to an unknown account.

i reported it straight away to customer services and to the police as advised. (then to onlibne action fraud team)

My account was closed while an investigation took place.

2 months later on 30th August my account was re-opened and the money that had been lost was refunded.

 

My sports and casino account work fine but i still couldn,t get back into my poker account and the today i received this email :

 

Thank you for contacting Unibet support!

In regards to your query raised, this has been reviewed.

I regret to inform you that your poker account has been disabled due to abuse. Having checked this internally poker is to remain suspended.

Thanks for your understanding and please do not hesitate to contact me if I can be of any further assistance.

 

I thought this had all been sorted but it feels now like ive still been accused of collusion which is very frustrating

Any help would be much appreciated

Thanks

Paul

 

[MarcoV]

Hi @joebanan and welcome to the community. Thanks for sharing your story in here.

I've forwarded your post to the Player Safety team and asked them to have another look at the case. Will get back to you as soon as I have an update :)

[joebanan]

That was quick - thx

Ill keep an eye on thread

 

Paul

[MarcoV]

Sorry about the late reply, @joebanan. The player safety team has finally removed the block from poker :)

[joebanan]

Yay - finally - Thanks Marco

Just logged in and its working fine. just a shame its come on the 1st day i,ve been skint in ages - look forward to starting playing again soon tho

 

P