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Identity checks.


Paintbrush

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Good evening, I had the temerity to win what I consider a goodly sum at the casino at the start of the week and had to supply ID after trying to withdraw my winnings, which I did. Yesterday I "spoke" on live chat to somebody who told me that the process would be handled as quickly as possibly, but the withdraw still shows as not being processed.

While I accept that as this page says "Get help with everything that doesn't require us to check confidential account information" could somebody give me a rough idea how long it takes to check a driving licence as I really need the money.

Thanks.

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@Paintbrush wrote:

Good evening, I had the temerity to win what I consider a goodly sum at the casino at the start of the week and had to supply ID after trying to withdraw my winnings, which I did. Yesterday I "spoke" on live chat to somebody who told me that the process would be handled as quickly as possibly, but the withdraw still shows as not being processed.

While I accept that as this page says "Get help with everything that doesn't require us to check confidential account information" could somebody give me a rough idea how long it takes to check a driving licence as I really need the money.

Thanks.


Congratulations on the win! :)

It all depends on the case. If it's only because of a withdrawal of a considerable amount, it'll usually be handled within 24-48 hours, depending on the country and other factors.

Your documents were actually approved 3 days ago, but unfortunately the withdrawal wasn't approved at the same time - I'm very sorry about this!

Well, the withdrawal has been approved now, and it'll be processed shortly. I hope you have your money soon!

/Stubbe

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