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Dreamcatcher Tournament Problem


pam33

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Hi

Despite numerous problems with recent casino tournaments i thought i would give the dreamcatcher one a go for the highest number of rounds.

 

It started at 11.01pm so i opted in - in plenty of time and started playing before 11pm and haven,t missed a round.

Yet i,m not on the leaderboard and it hasn,t registered a single win.

Half an hour in and it has only registered 10 players on the leaderboard and this has been sporadic.. 

Customer services said to clear cache and browsing history which i already did and another agent is saying there could be a delay but what is more frustarting is that its the same people already at the top of the leaderboard again. Why would it be delayed for me but not for them.

 

I,ll paste this response in from live chat as i,m going to carry on playing and hope she,s right in what she says : I,ll update later 

11:37 PM
Paula
I can assure you that your game play will be being included, it's just establishing when the leader-board updates take place.
 
Pam

 

 

 

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I won,t be holding my breath that its just having problems updating the leaderboard and that my rounds will be added as the leaderboard is already updating but only for 2 or 3 players and suprise suprise - its the same players that win most of the tournaments on here.

 

Pam

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2 hours and 43 minutes in and finally get  a point after upping my bets to a £1 a spin.

WP Unibet

Customer services have repeatedly said for all their casino tournaments "If their isn,t a minimum amount stated then it means their isn,t one" whcih once again is clearly wrong ( as has been the case for other tournaments).

More time and money lost in chasing another  promotion with no chance to win it or a top prize once again as they are pretty much locked up already

In the current leprechaun goes to hell tournament and some others of late it states if there is a minimum stake ie :  Minimum stake: 0.25 EUR (for leprechaun one) 

Why not this one

 

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Hi @pam33,

Sorry to hear about the troubles(again), could you please check if the current standings reflect all of your play? There is indeed no information that the rounds played has to be for a certain amount, so if all of your spins haven't counted towards the leaderboard we'll do our best to resolve it!

/Jeppe

Former Community Manager
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Hi Jeppe

The current standings reflect my play since i ahve been spinning at 50p a spin. For the first 2 hours and 40 minutes i was spinning at 10p. These spins (about 260) haven,t been added and i didn,t hear back today from customer service as promised.

I,m still playing it a little bit but kinda gave up with going for one of the top prizes as i had an idea my spins wouldn,t be added and that no-one would get back to me.

If you can sort it then thanks but its just a shame the minimum spin wasn,t mentioned in the t,cs and c,s

Thanks

Pam

(If i ever take part in another tournament i,ll come on here and clarify the rules first)

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sad with the 0,50€ minimum bet for this tournament... after 30hours there are just ~50people in the promotion for worth like 10k.

i really would like to play this promotion but not with 0,50€ as a minimum bet.

maybe the department should look right into the promotion and calculate it with the old promotion with the minimum bet...

this minimum bet of 0,50€ cost unibet many players that would hunt for top10....at the last promotion with dreamcatcher there wasnt any autoplay like we had right now....maybe unibet should think about it because of that autoplay to move down with the minimum bet

 

just my thoughts....but unibet can look into the numbers and can make the decission

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@pam33 I agree it's a shame the minimum bet wasn't mentioned, we'd like to make up that you where initially playing on the basis of incorrect information by adding 50 free spins on Starburst with no wagering requirements to your account, they''ll be added, I believe within the afternoon. I realize it won't make up for missing spins towards the leaderboard, but at least it'll provide some value back along with the actual chance of winning there was in each of the 0.10 spins. 

I do hope you'll partake in tournaments at a later time, should you have any questions please do post here and we'll do our best to provide all relevant informationer beforehand!

/Jeppe

Former Community Manager
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Hi Jeppe

Thx for the reply. As you said its a shame the minimum bet wasn,t specified. . Thx for the free spins, but my main hope is that it doesn,t happen again. I was quite looking forward to this one as i play dreamcatcher anyway but with the lead lost in the first minute it meant i couldn,t win it. (Don,t think the leader has missed a round since first minute or 2 from when in started.)

Just seen a new tournament in my messages . At first glance looks quite complicated but could be fun so will have a look at that

 

Pam

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