VikingsAF Posted August 8, 2017 Share Posted August 8, 2017 Hi all,Why isn't the "PLay Again" button already visible on the hand you are sitting out off?I missed already some premium hands because of this. I sit out by accident, or by forgetting to press fold on a bad hand. Whenever I'm first to act (either because I'm UTG, or everyone else before me is immediatly folding or sitting out aswell) I can't press the "PLay again" button fast enough. (Other thing that can occur here aswell, is that the play again button is right at the position of the raise, and that I raise when I don't want to)And ofcourse. My luck has it that I have premium hands like JJ+ and AQ+ and so on, every hand that this occurs.Lost some big value there already.An example to check is the Double Trouble which just happened, where I lost JJ because of this.So... Can the play again button please be there at the moment when you start sitting out.Thanks in advance :) 6 I see now that the circumstances of ones birth are irrelevant... It is what you do with the gift of life that determines who you are. Link to comment Share on other sites More sharing options...
Unibet-Cédrick Posted August 10, 2017 Share Posted August 10, 2017 Hi there!Thanks for reporting about this issue. Firstly I'd like to confirm that the 'Play' button should appear immediately after you timeout due to inactivity, so you should be able to see it despite not pressing fold in time. The problem however may occur if you lose connection and timeout for that reason, then the 'Play' button might not show right after you reconnect, but should appear when the next hand starts. We will however look for a solution to this and have it resloved in the near future. In the meantime I would recommend you to make sure that you are playing with a stabile connection.Hope it helps!Cheers Link to comment Share on other sites More sharing options...
MoreTBC Posted August 10, 2017 Share Posted August 10, 2017 Pretty sure I've had the play button not appear after a regular timeout during MTTs 3 Have you read my blog HERE... It's long isn't it :) Link to comment Share on other sites More sharing options...
VikingsAF Posted August 10, 2017 Author Share Posted August 10, 2017 @unibet-Cédrick My last issues had all to do with instable connections. That's why I'm now only playing with a stable connection. I'm sure this occurred on a normal time out as @MoreTBC mentioned. I just forget to fold my bad hand sometimes I see now that the circumstances of ones birth are irrelevant... It is what you do with the gift of life that determines who you are. Link to comment Share on other sites More sharing options...
MoreTBC Posted August 12, 2017 Share Posted August 12, 2017 Example of it not showing up. Was just a timeout and not a D/C. 1 Have you read my blog HERE... It's long isn't it :) Link to comment Share on other sites More sharing options...
Unibet-Cédrick Posted August 15, 2017 Share Posted August 15, 2017 Hi guys,Thanks for clarifying the issue and so sorry for the delay in getting back to you.I have raised this issue with the IT department and I'll give you an update as soon as possible.Cheers 2 Link to comment Share on other sites More sharing options...
Unibet-Cédrick Posted August 17, 2017 Share Posted August 17, 2017 Good morning!This issue has been reviewed by our IT department and it seems that it may occur occasionally during tournaments if you fail to click the fold button in time. This issue is not limited to disconnects but can also happen while you're fully connected to our server as well, so you guys were right!We will try to solve this issue within the near future and until then, we apologies for any inconvenience.Cheers 2 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 31, 2019 Share Posted January 31, 2019 Moved from ideas to bugs Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted February 21, 2019 Share Posted February 21, 2019 "Only" an issue in tournaments. A ticket has been created for this one and I've given the bug priority on the backlog. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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