Jump to content
Unibet Home
Community

FRAUD - precedense

fraudpresedence

By fraudpresedence
in Help & Support

Recommended Posts

fraudpresedence

fraudpresedence

Posted
Posted

Dear clients of Unibet and Unibet moderators,

I have precedense situaion with Unibet. I was asked to pass verification so I have sent my ID and proof of address. I was asked that documetns that I have sent are not clear enough so I have taken other photos and sent them again. I received an answer that I have to send my ID next to my face even though it is crazy request I have done it...AND YOU KNOW WHAT HAS HAPPEND? 

I have received an email that my account is blocked so I started chating with support and they have literally told me that my account is closed and all my funds are frozen which means I cannot make withdrawal. It simply means that UNIBET has stolen all my funds. I asked what shall I do to unblock my account(maybe send some other documents or smth) - the answer was "sorry your account is closed and funds are frozen" I have print screens to prove it. 

It is robbery, Unibet has stolen my deposit and all my winnings, I have 2400 euro on  my account, it is not a small amount of money for me! 

BTW I wrote this post thanks to my friends account that was given to me to publish it. My account is closed so I cannot log in to community.  If you want to check my account my login is: *Deleted, because this shouldn't be here"


PLEASE HELP MY TO GET MY MONEY BACK.

Regards

Rafal Heleniak

 

Link to comment
Share on other sites
VikingsAF

VikingsAF

Posted
Posted

Hey, that's sad to hear.

Could it be that this issue has occured because of the Pollish gambling law?

I know they were doing a lot of reformations the last year.

I also deleted your email-adress and log-in, because you shouldn't share those here.

I see now that the circumstances of ones birth are irrelevant... It is what you do with the gift of life that determines who you are.
Link to comment
Share on other sites
fraudpresedence

fraudpresedence

Posted
  • Author
Posted

I have no idea why it has happend but please do not delete my login or email otherwise the moderator will not know which account has ot be checked. As I has written before I am writing with my friend's account as mine was blocked. 

So please check my account my login is Wodnik76

Link to comment
Share on other sites
BonusPater

BonusPater

Posted
Posted

I'm sure the guys have seen your post and will reply as soon as possible. They will obviously need to check with another department, and they need to make sure of a couple of things, before they can reply anything on here.

That being said, it sounds like you've done some messed up stuff, and I'd be surprised if they can do anything for you.

Link to comment
Share on other sites
JeppeL

JeppeL

Posted
Posted

@fraudpresedence We've requested information about the situation from the relevant department, I won't comment on the case until we have it all. I hope it'll be tomorrow, but can't guarantee it - sorry for the wait, but it's necessary for us to check everything and be sure.

Also, I've changed your username as Unibet employees are identified by having the "Unibet" in the name and yours could be mistaken as such.

/Jeppe

Former Community Manager
Link to comment
Share on other sites
BonusPater

BonusPater

Posted
Posted
@fraudpresedence wrote:

What do you mean by saying "messed up stuff" - come on, I have just sent my ID my proof of address and my selfie with ID...

All I'm saying is that they won't permanently close an account and freeze the funds, wihout a reason. If you've done nothing wrong and Unibet made a mistake - not very likely but won't say it's impossible - I'm sure they'll fix it for you :)

Link to comment
Share on other sites
MarcoV

MarcoV

Posted
Posted

@fraudpresedence The department has double checked the case and we're not going to change the conclusion. I can't comment further on the details - all I can say is that my colleagues were confident about the decision from the beginning and after explaining the whole case in details to me, I totally understand why.

Former community moderator
Link to comment
Share on other sites
pirahn

pirahn

Posted
Posted
@Livertool wrote:

@MarcoV

Why cant you you give basic information what he/she did wrong so maybe could someone learn from it and out of interest i would be happy to hear. Not commenting anything instead raises all kinds of suspicion what is going on...

They do not have the remit to discuss such matters on here or anywhere. The same applies to all company employees including head of poker. If you feel you have a grievance the only protocol in such matters is to deal directly with the relevant department. This applies to any gaming company.

Link to comment
Share on other sites
MarcoV

MarcoV

Posted
Posted

@Livertool good point. We'd like to communicate as much as possible on the community regardless of what we're talking about and I wish I could give you a better understanding of this case as well. This isn't a simple verification case though and there's a good chance that he/she already knows what went wrong.

All I can do is refer to the terms and conditions and highlight rule 5.6 and 5.8

5.6 Unibet may request documents to verify the identity of the Card user and/or authorisation to use a specific Card and/or other facts and information provided by the Account Holder before expediting deposits and/or withdrawals. This may cause slight delays. From time to time, chargebacks are received and these will be treated in accordance with Unibet procedures.

5.8 An Account Holder’s identity will be determined on the basis of all or a combination of information, such as name, mailing address, email address, credit/debit card number, and any other type of identification that may possibly be required.

@fraudpresedence's friend can take it further to MGA (gaming authorities).

Former community moderator
Link to comment
Share on other sites
fraudpresedence

fraudpresedence

Posted
  • Author
Posted

@MarcoV

I have no idea what is wrong! By presenting this points of your terms and conditions you sugesting it was somehting wrong with my documetns. I am happy to send you other photo of my ID if you don't like the first. It is not normal to steal money without giving even a reason! If you dont want to public the reason the community forum please send me an email with the explanation. 

Link to comment
Share on other sites
VikingsAF

VikingsAF

Posted
Posted

@fraudpresedence

What I can make up out of the comments from @Marco-Unibet is that.

Either you deposited with a card that isn't yours. (stolen or borrowed, either way is against the rules) 

Or you registered your account with an ID from someone else. 

Or you lied while registering. (Wrong age, wrong adress, wrong full name, etc...) 

Or you are known for fraud against other companies.

I see now that the circumstances of ones birth are irrelevant... It is what you do with the gift of life that determines who you are.
Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

Go to topic listing
Gambling can be addictive. Play responsibly.

Copyright 2021, Unibet. All rights reserved.

"UNIBET" is a registered trademark. UNIBET is not affiliated or connected with sports teams, event organisers or players displayed in its websites. UNIBET is not affiliated or connected with any mobile brand

This website is operated by Trannel International Ltd whose registered office is Level 6 - The Centre, Tigne Point - Sliema, TPO 0001 - Malta

The official number and date of issue of the license is MGA/B2C/106/2000 issued on 1st August 2018 valid until 17th July 2028.Trannel International Ltd is licensed by the Malta Gaming Authority (MGA). This public regulatory body is responsible for the governance of all forms of gaming based in Malta. Find out more about the MGA at www.mga.org.mt

Gambling can be addictive. Play responsibly.

×
×
  • Create New...