Apoxxy91 Posted June 22, 2016 Share Posted June 22, 2016 In past few weeks I experience few very irritating problems on Unibet site:1. Depositing money using przelewy24. when you write the ammount you want to deposit and click deposit, pop-up shows up, sign "connecting to bank" and nothing happens, checked on 3 diffrent computers ...2. When you log in sometimes Unibet system ?! dont know in what currency is my account, sometimes its shows in Euro(good ammount) sometimes it shows in PLN (zloty) then always the ammount is 0, its irritating a lot3. 2-3 Times in recent weeks i made my bet, the amount was deduced from my account, i didnt got this bet in my history i dont have money in my account (money I bet), after the bet should be settled, the final result was known i got money back to my account ... once i dont lose it money because of it, twice i didnt win money cos of it, in history it shows that the bet was canceled 5-6 second after the bet was placed but ... i didnt have my money back right away ... Link to comment Share on other sites More sharing options...
BonusPater Posted June 23, 2016 Share Posted June 23, 2016 @Apoxxy91 wrote:In past few weeks I experience few very irritating problems on Unibet site:1. Depositing money using przelewy24. when you write the ammount you want to deposit and click deposit, pop-up shows up, sign "connecting to bank" and nothing happens, checked on 3 diffrent computers ...2. When you log in sometimes Unibet system ?! dont know in what currency is my account, sometimes its shows in Euro(good ammount) sometimes it shows in PLN (zloty) then always the ammount is 0, its irritating a lot3. 2-3 Times in recent weeks i made my bet, the amount was deduced from my account, i didnt got this bet in my history i dont have money in my account (money I bet), after the bet should be settled, the final result was known i got money back to my account ... once i dont lose it money because of it, twice i didnt win money cos of it, in history it shows that the bet was canceled 5-6 second after the bet was placed but ... i didnt have my money back right away ...Thanks a lot for reporting these issues! :)I'll get back to you asap - might take a few days, as there're multiple teams involved. Link to comment Share on other sites More sharing options...
psrquack Posted June 23, 2016 Share Posted June 23, 2016 Apoxxy91 wrote:In past few weeks I experience few very irritating problems on Unibet site:1. Depositing money using przelewy24. when you write the ammount you want to deposit and click deposit, pop-up shows up, sign "connecting to bank" and nothing happens, checked on 3 diffrent computers ... I had the same problem with another (local) ewallet and had the same currency too. A couple of days I got an answer that the ewallet supports only the national currency and you only can't change your current currency only close the existing account and open a new one. That means you would lose allm your points bonuses and your unibetcommunity's "account" too. So hope you will get a better message. Link to comment Share on other sites More sharing options...
Apoxxy91 Posted June 23, 2016 Author Share Posted June 23, 2016 Thanks for info psrquack but this is ultra weird, all problems started after new layout(design) of przelewy24 on unibet depositing site, on the old one 0 problems. Link to comment Share on other sites More sharing options...
BonusPater Posted June 25, 2016 Share Posted June 25, 2016 Apoxxy91 wrote:3. 2-3 Times in recent weeks i made my bet, the amount was deduced from my account, i didnt got this bet in my history i dont have money in my account (money I bet), after the bet should be settled, the final result was known i got money back to my account ... once i dont lose it money because of it, twice i didnt win money cos of it, in history it shows that the bet was canceled 5-6 second after the bet was placed but ... i didnt have my money back right away ...I’ve checked your betting history and all “rejected” bets had the funds returned to your account within 7 seconds.These transactions can also be seen in the “account history” (https://www.unibet.com/myaccount/mymoney/accounthistory). Where exactly wasn't the balance updated right away? Can you provide a screenshot?If you are referring to “rejected” bets, it could be an issue with your (sportsbook) “betting history” not updating correctly. This would still not affect your actual account balance though.My suggestion is to check your account history to confirm if the funds have or haven’t been returned, if you have “missing” funds but can’t see any bet placed.A screenshot of the issue would be a great help. Link to comment Share on other sites More sharing options...
BonusPater Posted June 25, 2016 Share Posted June 25, 2016 @Apoxxy91 wrote: 2. When you log in sometimes Unibet system ?! dont know in what currency is my account, sometimes its shows in Euro(good ammount) sometimes it shows in PLN (zloty) then always the ammount is 0, its irritating a lotCan you help me with a screenshot of this issue? If that's not possible; can you explain where exactly you see the balance in PLN? Link to comment Share on other sites More sharing options...
Apoxxy91 Posted June 25, 2016 Author Share Posted June 25, 2016 Next time when i experience this issues i will make an printscreen :cathappy: Link to comment Share on other sites More sharing options...
Apoxxy91 Posted June 26, 2016 Author Share Posted June 26, 2016 new sportsbook then I go to old sportsbook, which I more like, to place some bets and: Link to comment Share on other sites More sharing options...
BonusPater Posted June 28, 2016 Share Posted June 28, 2016 @Apoxxy91 wrote:In past few weeks I experience few very irritating problems on Unibet site:1. Depositing money using przelewy24. when you write the ammount you want to deposit and click deposit, pop-up shows up, sign "connecting to bank" and nothing happens, checked on 3 diffrent computers ...We've just implemented a fix for this, so you should be able to use the deposit method now. It's not been fixed for all customers yet, but just you - we're obviously working on a fix for the entire customer base.The issue occured when we made some changes to the cashier a while back, and we've reverted some of these changes on your account, as a temporary solution. Link to comment Share on other sites More sharing options...
Apoxxy91 Posted June 28, 2016 Author Share Posted June 28, 2016 Thanks, I saw that, back to the old layout and its working very good Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.