bluffisgo Posted August 5, 2017 Share Posted August 5, 2017 Hi GeppeI just played the first IPO sat for Dublin in October and I have a screenshot saying it paid the first 5. That affected my play and i went all in and was knocked out in 5th.my message was i had won nothing.Please explain. Link to comment Share on other sites More sharing options...
FeelsBadMan Posted August 5, 2017 Share Posted August 5, 2017 Here's a screenshot of how the tournament lobby looked after the tournament finished. But the total chipcounts indicate that there should be 100€ in the prizepool, not 80€, therefore there were 3x 33€ seats and 1€ for 4'th, but clearly the lobby never updated. This was caused by a global issue with tournaments today on unibet, and issue that will most likey be fixed by tomorrow morning. IMO this should get a refund/payout, really misleading situation here. Link to comment Share on other sites More sharing options...
JeppeL Posted August 17, 2017 Share Posted August 17, 2017 Sorry for missing this the first time around @bluffisgo, were you in contact with customer service about a potential compensation as NMPFan suggests?/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
bluffisgo Posted August 17, 2017 Author Share Posted August 17, 2017 Yes Sir.I telephones customer services and they told me to put my complaint on here. Link to comment Share on other sites More sharing options...
JeppeL Posted August 17, 2017 Share Posted August 17, 2017 Cheers @bluffisgo, I'll forward it to the poker team for them to have a look. Will probably be a bit though, so please remain patient, as some guys are away on well deserved holidays and the one left(who can handle cases like these), is a bit over worked at the moment, and that's probably putting it mildly :)Edit: Compensation was given :) Former Community Manager Link to comment Share on other sites More sharing options...
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