SkilfulPoker Posted July 19, 2017 Share Posted July 19, 2017 Hi the unibet Desktop client frequently crashes on me throughout the day, @MarcoV suggested I file a bug report so here goes!It crashed 4 times today. The machine is a virtual machine and is running Windows Server 2012. Unibet is the only piece of software that crashes. If there's any more info I can give to help with the tehnical side of things, just let me know!Thanks Link to comment Share on other sites More sharing options...
MarcoV Posted July 20, 2017 Share Posted July 20, 2017 Thanks for creating the bug report, @SkilfulPoker. I need a bit more information before escalating the report to the poker team. Can you update with the following details:Technical details about the device you're usingIf you're on Windows, simply search for an application called "dxdiag". Open the application and take a picture of the tabs called "System" and "Display".A copy of your poker log files only applicable if you're using the downloadable client on a Windows or Mac device. Windows users:Open "File Explorer" and go to the following folder: C:\Users\******\Documents\Unibet Poker. In this folder you'll see a file called ""Poker_log.txt", which is the one that we need. Thanks in advance! Former community moderator Link to comment Share on other sites More sharing options...
SkilfulPoker Posted July 20, 2017 Author Share Posted July 20, 2017 OK will post these later tonight Marco, it crashed again today, so I've switched back to the web client for now Link to comment Share on other sites More sharing options...
MarcoV Posted July 20, 2017 Share Posted July 20, 2017 Thanks for cooperating, @SkilfulPoker ✋ Hope the guys can find a way to solve it Former community moderator Link to comment Share on other sites More sharing options...
SkilfulPoker Posted July 21, 2017 Author Share Posted July 21, 2017 Hi @MarcoV here is that infoLog file: https://pastebin.com/n9jWvbkEThanks Link to comment Share on other sites More sharing options...
SkilfulPoker Posted July 26, 2017 Author Share Posted July 26, 2017 Hi @MarcoV any update on this. Made the mistake of thinking todays updated client might be an improvement. Bad move. Just crashed again while 4 tabling. I just wont try it on this pc again, untill I hear an update. Link to comment Share on other sites More sharing options...
MarcoV Posted July 26, 2017 Share Posted July 26, 2017 @SkilfulPoker, Thanks for checking - I would've asked you to try again if you hadn't posted already :) Was hoping that the new release would fix the bug as well. Have asked the developers for an update and will check up on the case tomorrow. Former community moderator Link to comment Share on other sites More sharing options...
SkilfulPoker Posted July 26, 2017 Author Share Posted July 26, 2017 thanks @MarcoV Link to comment Share on other sites More sharing options...
Kris-Unibet Posted July 27, 2017 Share Posted July 27, 2017 Hi,@SkilfulPoker, Are you using Linux? Link to comment Share on other sites More sharing options...
SkilfulPoker Posted July 27, 2017 Author Share Posted July 27, 2017 hi @Kris-Unibet no it's Windows Server 2012 running in a VPS Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 22, 2019 Share Posted January 22, 2019 @SkilfulPoker closing this one. If you're still having issues, please let me know! 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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