cyvil111 Posted July 18, 2017 Share Posted July 18, 2017 Hello,My referred friend made a deposit of 500sek, got his 1500 (200% bonus), made a turnover and withdrawn his money succesfully but I still see only 50% progress of his turnover requirements (5000sek for him to release the bonus and it's the same amount for me to receive a bonus). Does someone else also has the same problem?My friend send me screenshots and I'm sure there is a bug in the system.Regards Link to comment Share on other sites More sharing options...
MarcoV Posted July 18, 2017 Share Posted July 18, 2017 Welcome to the community, @cyvil111 :) Thanks for reporting.Could you please send me a PM with the username of your friend? Former community moderator Link to comment Share on other sites More sharing options...
MarcoV Posted July 18, 2017 Share Posted July 18, 2017 Thanks for the details @cyvil111. The money is added to your account.The t&c states that the bonus should be added within 72 hours after your friend had fulfilled the wagering requirements. Usually we need to wait the stated timeframe before we can escalate an issue like this, but it wasn't a problem in this case - just FYI :) Former community moderator Link to comment Share on other sites More sharing options...
magbackman Posted July 21, 2017 Share Posted July 21, 2017 Hi everybody :) This is my first post in our community. I was looking for the suitable topic and I hope I found it. I have the same problem with receiving my refferal bonus like cyvil111... As I know my friend has reached the turnover almost a week ago but the money has not been added to my account. Can you check your pm? I have sent you my friend email. Link to comment Share on other sites More sharing options...
JeppeL Posted July 21, 2017 Share Posted July 21, 2017 Hi @magbackman, Marco will have a look at it when he's in the office, which shouldn't be within too long - thanks a lot for mentioning it and great job finding the right topic for your query :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
olalorup Posted July 21, 2017 Share Posted July 21, 2017 This looks like epidemic :D I have the same issue. PM sent to the right person. thx in advance Link to comment Share on other sites More sharing options...
magbackman Posted July 23, 2017 Share Posted July 23, 2017 Hi guys, do you have any feedback regarding my case??? I still did not receive any message :( Link to comment Share on other sites More sharing options...
JeppeL Posted July 23, 2017 Share Posted July 23, 2017 @magbackman It's being looked into, I believe @MarcoV is awaiting response from another department - sorry for the wait. Former Community Manager Link to comment Share on other sites More sharing options...
MarcoV Posted July 24, 2017 Share Posted July 24, 2017 @magbackman @olalorup Apologies for the delay. The bonuses have been released now :) Former community moderator Link to comment Share on other sites More sharing options...
0astro88 Posted July 25, 2017 Share Posted July 25, 2017 Hi, I have two reffered friends and both of them stuck at 50%. Could you check if there is no mistake in counting their turnover? Link to comment Share on other sites More sharing options...
JeppeL Posted July 25, 2017 Share Posted July 25, 2017 Welcome to the community @0astro88, I've contacted the refer a friend department and will get back to you soon as we hear something!/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
0astro88 Posted August 3, 2017 Share Posted August 3, 2017 Nothing changed and no info, feel ignored. Link to comment Share on other sites More sharing options...
JeppeL Posted August 4, 2017 Share Posted August 4, 2017 Sorry about that @0astro88, I've tried to push for an update in regards to this and hope I hear something soon./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
storkamp Posted August 4, 2017 Share Posted August 4, 2017 Hi Lads :) Oh my... I thought I have this kind of problem only... I would appreciate if you check my case as well. I have sent you @JeppeL and @MarcoV a pm anyway. Hope you're going to sort it up asap. Link to comment Share on other sites More sharing options...
JeppeL Posted August 4, 2017 Share Posted August 4, 2017 Hi @storkamp,I haven't received any PM from you´, and also we'd much prefer to keep it here in the thread so the information is something all can see(both other members as well as Unibet employees) - Have you had the exact same issue as what others have described in the thread? :) Former Community Manager Link to comment Share on other sites More sharing options...
storkamp Posted August 4, 2017 Share Posted August 4, 2017 Now you can check your box mate :) Same problem as I described it in the pm Link to comment Share on other sites More sharing options...
storkamp Posted August 11, 2017 Share Posted August 11, 2017 Dou you have any update regarding my case? I didn't get any response so far... Link to comment Share on other sites More sharing options...
0astro88 Posted August 17, 2017 Share Posted August 17, 2017 Still nothing in my case. Link to comment Share on other sites More sharing options...
storkamp Posted August 21, 2017 Share Posted August 21, 2017 @JeppeLor @MarcoV can you check what is going on with our refferal cases? As I see some of us are waiting way to long we supose to... I believe you can push someone easily to have a look into it. I feel realy ashamed still asking for the refferal reward, which I had earned weeks ago... Link to comment Share on other sites More sharing options...
MarcoV Posted August 22, 2017 Share Posted August 22, 2017 I'm terribly sorry about the delay. The guy who usually helps us with this issue has been very difficult to get in touch with (we're not in the same office), but I found another way to solve it with some help from another colleague. Quite embarassing that it took weeks to release the bonus for you guys 😞The bonuses have (finally) been paid out :) Former community moderator Link to comment Share on other sites More sharing options...
white_tusk Posted September 11, 2017 Share Posted September 11, 2017 Hi guys,I think i found appropriate topic, I have four reffered friend, all of them stuck at 50% progress which seems unlikely. I forgot about it as I reffered them in July and i have a nice holidays after that :) but I spoke to one of my refferd friend today and he asked me about this bonus. According to him, he made a full turnover, so I should receive at least one bonus, but maybe more, i don't know... Could you check it for me? Thanks in advance. Link to comment Share on other sites More sharing options...
Rushbie Posted September 11, 2017 Share Posted September 11, 2017 Hi man, you might want to tag the mods in the future for quicker response. It needs to be activated from your personal settings (Tagging) by you at first. I can do it for you now. And welcome! 😃 @JeppeL@MarcoV Link to comment Share on other sites More sharing options...
MarcoV Posted September 13, 2017 Share Posted September 13, 2017 @white_tusk Thanks a lot for letting us know, I've forwarded the query to the relevant department, we'll update here as soon as we hear something back :)/Jeppe 1 Former community moderator Link to comment Share on other sites More sharing options...
halucyno Posted October 23, 2017 Share Posted October 23, 2017 Hi,I have the same problem as those mentioned above. One of my friend's bonus counter stuck on 50%, despite he made his turnover requirements I didn't receive my bonus. Link to comment Share on other sites More sharing options...
halucyno Posted October 27, 2017 Share Posted October 27, 2017 Hello, are anybody here?@JeppeL @MarcoV Link to comment Share on other sites More sharing options...
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