Camilio Posted July 4, 2017 Share Posted July 4, 2017 @JeppeL Hi! I have tried to contact customer-support but they have not responded.I have placed the bet of 250:- but have not recieved the free livebet.Somehow it has not been recorded.Please help. It´s all in there. Link to comment Share on other sites More sharing options...
PokerAndBetting Posted July 4, 2017 Share Posted July 4, 2017 I think you have to wait until it's settled @Camilio, even if it doesn't say so in the description.EDIT: looks like it is. sorry. The price of hating other human beings is loving oneself less.-Eldridge Cleaver Link to comment Share on other sites More sharing options...
Camilio Posted July 4, 2017 Author Share Posted July 4, 2017 @PokerAndBettingYep, the bet is settled but it was not registred in favour of the bonus. Mysterious It´s all in there. Link to comment Share on other sites More sharing options...
Camilio Posted July 5, 2017 Author Share Posted July 5, 2017 It has now gone two days without any responding from customer-service...REALLY BAD because the bonus is locking other bonuses that are available :( It´s all in there. Link to comment Share on other sites More sharing options...
MarcoV Posted July 5, 2017 Share Posted July 5, 2017 @Camilio, it's a risk free bet, not a freebet :) You've earned the risk free bet by wagering 250 kr. Do you have the option to activate the risk free bet from your end? I can easily do it from here, but I need to know when you'd like to have it activated as the following bet will be risk free.FreebetRisk free betI'm sorry about the missing reply from customer support. Will check up on it. Former community moderator Link to comment Share on other sites More sharing options...
Camilio Posted July 5, 2017 Author Share Posted July 5, 2017 Thank`s @MarcoV! Now It`s working and I have activated the riskfree bet.😃 It´s all in there. Link to comment Share on other sites More sharing options...
Camilio Posted July 6, 2017 Author Share Posted July 6, 2017 I sent my mail to customer-service on monday. Today, three days later I got answered.... Not so good, is it?? 🤫 Thank`s again for help, @MarcoV I will skip the mail-customer-service for later problems.The community is MUCH more pleasant. 🆗 It´s all in there. Link to comment Share on other sites More sharing options...
JeppeL Posted July 6, 2017 Share Posted July 6, 2017 @Camilio That is a long time and I agree it's too long, apologies for that. The Swedish team has been a bit understaffed the last while, at the same time there's also been an increase in contacts - they're working hard atm on getting things back to normal, but I'm happy you like find the service here top notch :) Former Community Manager Link to comment Share on other sites More sharing options...
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