MaskedCat Posted June 25, 2017 Share Posted June 25, 2017 Hello,I recently registered with Unibet and want to start playing poker, but I can't. Here's the problem. When I open the poker client and enter my username and password and click "Log In" nothing happens, the "Log In" buttons appears pressed (If I enter an incorrect password, than it promts an error).I created a thread in the bug report forum, but it's not really getting any traction. Here's my Dxdiag system screenshot and logs:127997a35096b6924ff50448d98168bbLogs:*** Logging started[22-06-2017 19:16:17] Unibet Poker 2.6.0.98OS : Windows 7 SP1GPU vendor : NvidiaGPU model : NVIDIA GeForce GTX 550 TiGPU driver : 11.0Max texture size: 8192[22-06-2017 19:16:21] CoherentUI Initialized[22-06-2017 19:16:21] Casino in Poker service initialized[22-06-2017 19:16:21] Initializing startup module...[22-06-2017 19:16:21] Startup file parsed[22-06-2017 19:16:22] Startup resources requested[22-06-2017 19:16:22] Loading common assets ...[22-06-2017 19:16:23] Common assets loading completed[22-06-2017 19:16:23] Layout created[22-06-2017 19:16:23] Reading cached settings ...[22-06-2017 19:16:26] Initializing remote assets...[22-06-2017 19:16:26] Updating assets...[22-06-2017 19:16:45] Initializing lobby...[22-06-2017 19:16:49] Lobby connected[22-06-2017 19:16:49] Lobby loaded[22-06-2017 19:19:25] Application exit requested[22-06-2017 19:19:25] Application terminating*** Logging started[22-06-2017 19:19:30] Unibet Poker 2.6.0.98OS : Windows 7 SP1GPU vendor : NvidiaGPU model : NVIDIA GeForce GTX 550 TiGPU driver : 11.0Max texture size: 8192[22-06-2017 19:19:30] CoherentUI Initialized[22-06-2017 19:19:30] Casino in Poker service initialized[22-06-2017 19:19:30] Initializing startup module...[22-06-2017 19:19:30] Startup file parsed[22-06-2017 19:19:30] Startup resources requested[22-06-2017 19:19:30] Loading common assets ...[22-06-2017 19:19:30] Common assets loading completed[22-06-2017 19:19:30] Layout created[22-06-2017 19:19:30] Reading cached settings ...[22-06-2017 19:19:31] Initializing remote assets...[22-06-2017 19:19:32] Initializing lobby...[22-06-2017 19:19:33] Lobby connected[22-06-2017 19:19:33] Lobby loaded[22-06-2017 19:20:47] Application exit requested[22-06-2017 19:20:48] Application terminating*** Logging started[22-06-2017 19:20:51] Unibet Poker 2.6.0.98OS : Windows 7 SP1GPU vendor : NvidiaGPU model : NVIDIA GeForce GTX 550 TiGPU driver : 11.0Max texture size: 8192[22-06-2017 19:20:51] CoherentUI Initialized[22-06-2017 19:20:51] Casino in Poker service initialized[22-06-2017 19:20:51] Initializing startup module...[22-06-2017 19:20:51] Startup file parsed[22-06-2017 19:20:52] Startup resources requested[22-06-2017 19:20:52] Loading common assets ...[22-06-2017 19:20:52] Common assets loading completed[22-06-2017 19:20:52] Layout created[22-06-2017 19:20:52] Reading cached settings ...[22-06-2017 19:20:53] Initializing remote assets...[22-06-2017 19:20:54] Initializing lobby...[22-06-2017 19:20:56] Lobby connected[22-06-2017 19:20:56] Lobby loaded 1 Link to comment Share on other sites More sharing options...
VikingsAF Posted June 26, 2017 Share Posted June 26, 2017 I suppose you already tried a reinstall aswell? For now I'd say, try playing in the browser, because wouldn't know what could help. I have it once or twice sometimes, but it normally works after restarting the app for me. I see now that the circumstances of ones birth are irrelevant... It is what you do with the gift of life that determines who you are. Link to comment Share on other sites More sharing options...
MaskedCat Posted June 26, 2017 Author Share Posted June 26, 2017 Web is also very problematic for me, because I keep getting this:a6d7ddb2efd546bac8c8598b22fb51f2And even if I wasn't getting this certificate error I'd still get blocked by my ISP. Concerning the certificate error, I'm not using antiviruses and I tried googling it and fixing (fixing date and stuff...), but nothing helped. When I activate VPN extension it loads the page without errors. Maybe this has something to do with my problem? I want to be able to use the poker client! Unibet tech guys, please help!P.S. But it's definitely not my internet connection, because I can login with my phone using WiFi. So something with the poker client and/or my system? Link to comment Share on other sites More sharing options...
JeppeL Posted June 27, 2017 Share Posted June 27, 2017 @MaskedCat Thanks for the screenshots, I've asked the poker team to dig into it - will get back to you when we hear something./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted June 27, 2017 Share Posted June 27, 2017 @MaskedCat Could you try clearing cookies in Internet Explorer before the following:Launch the clientOn the login screen, select country (Latvia in his case)Enter username and password and click Log InIf that doesn't work, we'll create a case with the poker developers and look into it from our end./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
MaskedCat Posted June 27, 2017 Author Share Posted June 27, 2017 I can't delete all cookies from IE, so I manually checked for anything related to unibet and there are NO unibet cookies in IE (for what it's worth my main browser is Chrome).Also I got a new bug now, white square instead of a login box:a3d567c86b175aa941628a4c25c041a5I can't figure out any changes that could have caused it. Maybe someone from poker dev team could help me/check my pc via TeamViewer? Link to comment Share on other sites More sharing options...
MaskedCat Posted June 29, 2017 Author Share Posted June 29, 2017 Any updates? Is this problem being worked on? Link to comment Share on other sites More sharing options...
MaskedCat Posted August 31, 2017 Author Share Posted August 31, 2017 I'm tilted beyond words. Two months have passed since I got this problem and started asking for help. Today I formated my drive and made a clean Win 7 install. Installed Adobe Flash, Air, Java, graphic drivers and C++ stuff that went with Unibet client. Have DirectX 11 as well. And I still can't login:23cb7d522c329959b449efbc03671593 Can anyone provide actual help? Link to comment Share on other sites More sharing options...
MaskedCat Posted August 31, 2017 Author Share Posted August 31, 2017 And now I'm getting white square instead of login window. I'm not even sure what has changed. Link to comment Share on other sites More sharing options...
MaskedCat Posted September 1, 2017 Author Share Posted September 1, 2017 Uninstalled the client, installed fresh - now no white square, but still can't login. Link to comment Share on other sites More sharing options...
MarcoV Posted September 1, 2017 Share Posted September 1, 2017 I'm terribly sorry for the missing update. Have asked the guys from the poker team to get back to me today.Thanks for providing the details despite the lack of help from our side. As far as I can see, you've already posted all the info they need to investigate further. Former community moderator Link to comment Share on other sites More sharing options...
MaskedCat Posted September 1, 2017 Author Share Posted September 1, 2017 I've been also chatting with live support and we've tried basically everything there is: cookies, browsers, firewalls and etc.Perhaps one of your Tech guys can contact me via skype and we can look at my PC through TeamViewer? I'm available all day today! 1 Link to comment Share on other sites More sharing options...
MarcoV Posted September 1, 2017 Share Posted September 1, 2017 @MaskedCat, could you please search for an application called "dxdiag". Open the application and take a picture of the tab called "Display". Also, try to login via this link and take a screenshot of what happens:https://www.ubpokergate.com/poker/client/login?client=relaxWe really appreciate your help in resolving the problem. Former community moderator Link to comment Share on other sites More sharing options...
MaskedCat Posted September 1, 2017 Author Share Posted September 1, 2017 @MarcoV Sure thing. Dxdiag:56a36080b5e6171d856f6cc1286578ba Your link: 1 Link to comment Share on other sites More sharing options...
MarcoV Posted September 1, 2017 Share Posted September 1, 2017 Forwarded. Thanks again! Former community moderator Link to comment Share on other sites More sharing options...
MaskedCat Posted September 1, 2017 Author Share Posted September 1, 2017 @MarcoVabort, abort! I've made a mistake, when following your link I didn't login. I've tried logging in with Chrome VPN turned off (which I use to access Unibet websites) and took a screenshot of what happens! Sorry for the mistake!d9db94a143014d7ed81db81d93733e47 Link to comment Share on other sites More sharing options...
MaskedCat Posted September 1, 2017 Author Share Posted September 1, 2017 @MarcoVCould it be that your Android App and Desktop/Web client use different login servers? And the latter are blocked by my ISP, when the former are not? I am asking that because I can login to Unibet Android App using my WiFi, BUT I can't connect to the Web client on my PC UNLESS I turn on ZenMate (chrome VPN), after which I am able to login to the Web client. After that I was able to TURN OFF chrome vpn and use the web client... Am I onto something? 1 Link to comment Share on other sites More sharing options...
MaskedCat Posted September 4, 2017 Author Share Posted September 4, 2017 Good day Unibet Team, please check on my problem :) Link to comment Share on other sites More sharing options...
MaskedCat Posted September 4, 2017 Author Share Posted September 4, 2017 https://www.unibetcommunity.com/t5/Help-Support/ISP-blocking-me/td-p/45847/page/3 This is basically my problem. Can't login from PC, CAN login from android using the same connection. Worked around my problem the same why as the guy in the topic I linked. 1 Link to comment Share on other sites More sharing options...
Kris-Unibet Posted September 5, 2017 Share Posted September 5, 2017 @MaskedCat wrote:https://www.unibetcommunity.com/t5/Help-Support/ISP-blocking-me/td-p/45847/page/3 This is basically my problem. Can't login from PC, CAN login from android using the same connection. Worked around my problem the same why as the guy in the topic I linked.Hi,Still waiting for feedback from the developers.Just to make sure am I correct in understanding that you can use the Windows client on VPN? Link to comment Share on other sites More sharing options...
MaskedCat Posted September 5, 2017 Author Share Posted September 5, 2017 Yes, I'm using VPN to login. After that I can use the client without VPN (i.e. I only need it to be able to login). Link to comment Share on other sites More sharing options...
Kris-Unibet Posted September 5, 2017 Share Posted September 5, 2017 @MaskedCat wrote:Yes, I'm using VPN to login. After that I can use the client without VPN (i.e. I only need it to be able to login).Thanks for the update. Link to comment Share on other sites More sharing options...
Chris-Unibet Posted September 7, 2017 Share Posted September 7, 2017 Hi @MaskedCat,What VPN are you using? Link to comment Share on other sites More sharing options...
MaskedCat Posted September 7, 2017 Author Share Posted September 7, 2017 For logging in I use NordVPN (german server). I turn it off after I'm logged in. Link to comment Share on other sites More sharing options...
MartinR Posted June 24, 2020 Share Posted June 24, 2020 Thank you. I've been dealing with same problem for 2 months, contacted support and they asked me to clean IE cookies. I didn't try Android app. But today I tried a VPN login and worked as you said. Could turn off VPN after login too.@MaskedCat wrote:@MarcoVCould it be that your Android App and Desktop/Web client use different login servers? And the latter are blocked by my ISP, when the former are not? I am asking that because I can login to Unibet Android App using my WiFi, BUT I can't connect to the Web client on my PC UNLESS I turn on ZenMate (chrome VPN), after which I am able to login to the Web client. After that I was able to TURN OFF chrome vpn and use the web client... Am I onto something? Link to comment Share on other sites More sharing options...
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