bobpullen Posted June 17, 2016 Share Posted June 17, 2016 Hey,I work for the UK ISP Plusnet and some of our customers have made us aware of a problem they're having depositing money into their accounts when logged into the Unibet site.It seems the issue is specific to a particular IP address range of ours - 209.93.0.0/16.Any Plusnet customer assigned an address from this range seems to experience the problem. I suspect Unibet are incorrectly identifying visitors' origin at the US when they are in fact based in the UK.What's the best way to get this sorted?Bob. Link to comment Share on other sites More sharing options...
BonusPater Posted June 17, 2016 Share Posted June 17, 2016 We're looking into this. Will get back with an update asap. Link to comment Share on other sites More sharing options...
BonusPater Posted June 17, 2016 Share Posted June 17, 2016 , we've made some changes now. Please confirm if it's working Link to comment Share on other sites More sharing options...
bobpullen Posted June 17, 2016 Author Share Posted June 17, 2016 , I'll check and get back to you. Thanks for the efficient response! :smileyhappy: Link to comment Share on other sites More sharing options...
bobpullen Posted June 17, 2016 Author Share Posted June 17, 2016 Still having problems I'm afriad :smileysad: Link to comment Share on other sites More sharing options...
Seabass Posted June 19, 2016 Share Posted June 19, 2016 Are there any updates on a fix for this problem? I'm also with Plusnet with an IP in the same range as bob and can't deposit as I'm getting the same error, and I have an active deposit bonus which is useless if I can't deposit. Link to comment Share on other sites More sharing options...
BonusPater Posted June 19, 2016 Share Posted June 19, 2016 I'll get back to you with an update tomorrow :)The responsible people are off during the weekend, unfortunately. Link to comment Share on other sites More sharing options...
Seabass Posted June 19, 2016 Share Posted June 19, 2016 Thanks for the quick reply Stubbe. I understand it's the weekend and will have to wait for an update, which is no problem.I've just deposited with my phone which got around the problem, but would still like to be able to deposit with my Plusnet connection. Link to comment Share on other sites More sharing options...
BonusPater Posted June 19, 2016 Share Posted June 19, 2016 We've identified the issue, and a fix should be implemented tomorrow, if all goes well.I'll keep you posted in this thread :) Link to comment Share on other sites More sharing options...
BonusPater Posted June 20, 2016 Share Posted June 20, 2016 Issue should be resolved. Please confirm :) Link to comment Share on other sites More sharing options...
Seabass Posted June 20, 2016 Share Posted June 20, 2016 It works now thanks. :) Link to comment Share on other sites More sharing options...
bobpullen Posted June 20, 2016 Author Share Posted June 20, 2016 @Stubbe-Unibet wrote: Issue should be resolved. Please confirm :)Yep, looking good! Thanks again :smileyhappy: Link to comment Share on other sites More sharing options...
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