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UNIBET REFUSE TO PAY WINNINGS


UnibetScammedMe

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When you use multiple accounts from the same device and IP, take a bonus on them all and have a very similar betting pattern across the accounts, your winnings will be confiscated, as per the terms and conditions you've accepted. If you don't want your winnings confiscated, don't abuse the bonus offers :)

I think you should be happy that you get your deposit back :)

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We're not going to send you complete logs and/or details of accounts that you - according to your post here, as well as the review - have nothing to do with. When you complain to the authorities, we'll cooperate with them and document our findings :)
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We never confirmed that you were "fully verified". The email you quote "I am pleased to confirm that your ID and proof of address have now been accepted."

 

There is no such thing as "fully verified", if you mean like a permanent account state. If you move, we might need a new proof of address, if you deposit with a new payment method, we might need proof of ownership of this, if your ID expires, we might need a new one. You account can never be verified to an extent that'll mean you never have to send in another document.

Verification is also completely irrelevant in this case. Just because you send in a picture of an ID and PA, it doesn't mean that you can violate all of our terms and conditions....

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Jesus now youre really clutching at straws... since you have all the answer can you explain the lack of basic grammar in this email...?

Dear xxxxx-xxxxxx

 

Thank you for contacting Unibet support regarding your account.

My sincere apologies the relevant team have kindly informed us that your account is now closed and your winnings removed.

Again my sincere apologies , however there decision is final , please kindly refer to the terms and conditions below:

3.2 Management of the Unibet Account

  • g. forfeit and / or confiscate funds available on a Unibet Account and / or refuse to honour a claim, in the event that, directly or indirectly: (i) the Unibet Rules have been violated; and / or (ii) other unauthorised activities have occurred in connection with a betting event and / or the operation of a Unibet Account (such as, but not limited to, breach of the law or other regulations, breach of a third party’s rights, fraud, and cheating);

In order to pay back your deposits the verification team have requested you send in your id held next to your face , proof of address send to your home address and the front and back of your credit card ending 3729. Please kindly make sure the back of the card is signed and correctly truncated.

 

Thank you for your co-operation.

Best regards,

Keith

 

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@UnibetScammedMe wrote:

That is my point entirely. You are not 100% sure you cant possibly be. Device IDs can be changed/masked, IP address' cant be changed/masked. It takes 3 seconds to google this. Why would I not do this to my device if I knew this to avoid breaching terms?


"With the benefit of historical hindsight we can all see things which we would wish had been done differently or not at all."

- Queen Elizabeth II

I see no point in continuing this "conversation" with you. You've submitted a complaint with the relevant authorities, and your complaint will be looked at.

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@UnibetScammedMe wrote:

if you read, there is no mention of IP address... just device.... so your point doesn't make much sense but thanks for taking the time to reply...


Actually there is :

"8.1.1 An Account Holder is only eligible for one bonus per Account which shall mean no more than one bonus per user, IP address, "

Copied from your trustpilot text :)

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I dont think you are understanding my point... UNIBET have not stated that there was an IP address link...

 

I am well aware their terms state this, but UNIBET themselves are not saying I have used the same IP address on multiple accounts. They are stating device ID link only.

 

Is that clear enough for you? Would you like me to explain it further?

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In this case it doesn't really make a difference if it's only the device ID or IP address, or both. We generally don't give a lot of details to the account holder(s) in these cases. As you've said yourself; you've got nothing to do with any other accounts, and we obviously can't give you details about accounts you know nothing of.
There is also an IP link, but that is not so important in this case, as the other evidence is more than sufficient.

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Ok, my mistake :(

I really have not clue about the case, just commenting at general level. But i have read many cases that this is happened to other people too, in many sites, who has been using computer at school or library or friends house. So clearly you have done something that violates unibet rules. If not, congrats for winning the case and remember to ask for compensation too :)

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@UnibetScammedMeSo you try to scam unibet and when it doesn't work u play the victim, will be awesome if in the future people that multi account and do this stuff will go to prison for like 1-3 years! Oh wow, you posted on other sites trying to denigrate the company's image, you should be sued for that. Bring down the hammer of justice unibet :popeye:

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@UnibetScammedMe

1.the device ID is the same which violates the terms. Whether you know modifying the ID or not, it didn't happen and that's the proof. It's the same like 

"my fingerprints are on the murder weapon, but I'd know how to clean it, so I didn't do it" 

2.since you reported the situation to authorities which you think will help you. Why do you put effort in discussing this here? If it is to help others, then it should be better to come here and tell it when you got hard proof of scam (as in, when the authorities have decided in your right) 

That aside. I don't know the further facts, and leave that part to unibet itself, but if there is one thing I can say, then it is that unibet is one of the best online gambling providers there is. Fast support, fast withdrawals and amazing promos (which you seem to know about since you're abusing them.) 

I see now that the circumstances of ones birth are irrelevant... It is what you do with the gift of life that determines who you are.
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Roses are red

Kayleigh's a scammer

They tried to escape 

But got the banhammer!

I debate
Should I smile like everything's good and pretend that life is great
Or should I let the world see the real me and not hide this pain
I tried to be like the rest of y'all, sorry I just can't
I'ma probably die this way
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If one more person learns about UNIBETs abuse of power and their scammy ways then my post here has served its purpose.

 

The BBC are also interested in my story which is great news.

 

For a multimillions pound online betting website to do this and think they'll get away with it is beyond me. 

 

the waiting game begins I guess.

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