slmr Posted July 13, 2016 Share Posted July 13, 2016 Hi! Tonight i had problems with connection on unibetpoker.So i was registered in 5 10 euro sng tournaments but didnt play them. in one of them get second place.So i lost 34.17 euro without playing. Is it posible to refund it by cash or bonus?Poker alias Slim8r Link to comment Share on other sites More sharing options...
Kris-Unibet Posted July 14, 2016 Share Posted July 14, 2016 @slmr wrote: Hi! Tonight i had problems with connection on unibetpoker.So i was registered in 5 10 euro sng tournaments but didnt play them. in one of them get second place.So i lost 34.17 euro without playing. Is it posible to refund it by cash or bonus?Poker alias Slim8r Hi slmr,We had no general issues when you disconnected, at the time of the disconnection your internet connection was not working and the client was unable to ping Google. If you keep having connection issues you need to improve your internet connection.Issued a one-time goodwill refund, tickets added to your account. Link to comment Share on other sites More sharing options...
xizted Posted July 25, 2016 Share Posted July 25, 2016 Hello i was playing in a tournament (100€ gtd deepstack turbo holdem) and the client was lagging so i restarted and after restart the client didnt load any tournaments and i couldnt open my table anymore so can i get a refund for the tournament? I bought in for 1€. I wasnt in a payout position but the tournament had just started.My poker alias is Xizted Link to comment Share on other sites More sharing options...
MarcoV Posted July 26, 2016 Share Posted July 26, 2016 I apologize for the inconvenience last night - added a refund to your account. Former community moderator Link to comment Share on other sites More sharing options...
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