JeppeL Posted June 16, 2016 Share Posted June 16, 2016 If you were playing poker while we've been experiencing technical difficulties tonight and need a refund, please post below with the following information:Which tournaments(s) you were playing.How much your total refund should be.Additional comments, ie. if you were on a final table or in a payout position.Your poker alias.If you were disconnected in the middle a cash game hand, then please follow steps 2 and 4 along with an explanation for the amount of refund.Tomorrow and in the following days we'll go through each refund claim and get back to you. I apologize for the inconvenience , but this is the quickest and easiest way in which we can get all refunds situations resolved./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
jayc Posted June 17, 2016 Share Posted June 17, 2016 To be honest, I was just playing a cash games, but not having any time to respond/think. I was up to £8, and strolling really. I was just assuming it would stop.. Then I was in the lobby, with it telling me I have £1.50?Well do as you will, £8 > £1.50 seems steep losses.My alias is - DeathRiver from earlier. Link to comment Share on other sites More sharing options...
JeppeL Posted June 17, 2016 Author Share Posted June 17, 2016 @jayc wrote:To be honest, I was just playing a cash games, but not having any time to respond/think. I was up to £8, and strolling really. I was just assuming it would stop.. Then I was in the lobby, with it telling me I have £1.50?Well do as you will, £8 > £1.50 seems steep losses.My alias is - DeathRiver from earlier. @jayc I'm not quite sure I understand, did you get disconnected when playing?From what I can see you were playing via the ticket that was issued for the poker ticket competition. Your last hand was played early evening in which you called an opponents all in on the river and lost, due to him having three of kind in jacks - the total value of the pot was €8.22. Before the hand started, you had €5.50 of which you lost €4, ending up at €1.50. Former Community Manager Link to comment Share on other sites More sharing options...
duccfaze Posted June 17, 2016 Share Posted June 17, 2016 i was playing the 4euro 125 GTD turbo deepstack and the 1euro 40 gtd One turbo Link to comment Share on other sites More sharing options...
duccfaze Posted June 17, 2016 Share Posted June 17, 2016 i was playing the 4euro 125 GTD turbo deepstack and the 1euro 40the gtd One turborefounds at 14 eurosi was at the 4.place in the one euro payout at 9 eurosDuccfaze Link to comment Share on other sites More sharing options...
JokerBaby Posted June 17, 2016 Share Posted June 17, 2016 Hi Played the E125 GTD Turbo Deepstack in which I haven't yet to be dealt any cards as of a couple of hours into the tournament. Would be happy to at least get the buy-in refunded. Alias: JokerBaby Kind Regards Link to comment Share on other sites More sharing options...
FrankLeTank Posted June 17, 2016 Share Posted June 17, 2016 €125 Turbo deep stack,alias PuntyCakes - refund €4. no one was dealt a hand from the start Link to comment Share on other sites More sharing options...
jayc Posted June 17, 2016 Share Posted June 17, 2016 @JeppeL wrote: @jayc wrote: To be honest, I was just playing a cash games, but not having any time to respond/think. I was up to £8, and strolling really. I was just assuming it would stop.. Then I was in the lobby, with it telling me I have £1.50?Well do as you will, £8 > £1.50 seems steep losses.My alias is - DeathRiver from earlier. @jayc I'm not quite sure I understand, did you get disconnected when playing?From what I can see you were playing via the ticket that was issued for the poker ticket competition. Your last hand was played early evening in which you called an opponents all in on the river and lost, due to him having three of kind in jacks - the total value of the pot was €8.22. Before the hand started, you had €5.50 of which you lost €4, ending up at €1.50. It was a call, but I was struggling unecessarily by this point. The game wasn't enjoyable or comfortable. You need your head about you when playing poker, and dealing with any side-show-bob errors is not needed.I'm not fussed about any refunds - I don't even know if what I did was correct.Truth be told too...... (ISUCKATTTOHAMAAA);pI just wish I didn't Link to comment Share on other sites More sharing options...
Mynona Posted June 17, 2016 Share Posted June 17, 2016 Hello Jeppe,I edited my long answer .. because i saw in the poker client i was refunded by ICM equity, which is what i wished.I'm a little sad i couldnt find for the win of the doom tournament... i hope this won't happen again when i'm final table ! (which doesnt happen often lol)Thank you :) Link to comment Share on other sites More sharing options...
startelver Posted June 17, 2016 Share Posted June 17, 2016 1 Which tournaments(s) you were playing.I was playing P5 series (Pocket Fives Unibet Open qualifier series) 2 How much your total refund should be.My buy-in was €10 but I am more concerned about what happens with the points for he leaderboard. 3 Additional comments, ie. if you were on a final table or in a payout position. I were in 7th place on the final table . 4 Your poker aliasexcalibur100 Link to comment Share on other sites More sharing options...
olikoman Posted June 18, 2016 Share Posted June 18, 2016 hello its 2 days after the storing and i still didn't receive the money.i was 2nd in 10 euro buy in 400 GTD bounty knock out withc a stack of 12850 chipsi was 2 of 3 in a 10 euro buy in 400GTD multi speed buy with a stack of 35400 chips (1st get 250 and 2nd would get 140)i also played another tournament but thats wasnt far in the game so that is no problemolikomaniac Link to comment Share on other sites More sharing options...
JeppeL Posted June 20, 2016 Author Share Posted June 20, 2016 A rep of the poker team is looking into your tournaments, hopefully we should have an answer for you here tomorrow :) Former Community Manager Link to comment Share on other sites More sharing options...
olikoman Posted June 21, 2016 Share Posted June 21, 2016 i still didnt get an answer or moneyhow long does this take, i wanted to bet the money of the poker on the football and i would had it right.I am really pissed because i did everything you asked me and i talk many times with hulp support but nothing. Link to comment Share on other sites More sharing options...
Kris-Unibet Posted June 22, 2016 Share Posted June 22, 2016 Due to technical issues several tournaments were cancelled on the 16th, due to a bug it was still possible to join some of the cancelled tournaments and hands were dealt for 10-15 minutes before play was halted.In the €10 buy in €300 GTD Nightly Ten you were automatically refunded 04:00 UCT on the 17th.In the €10 buy in €400 GTD Speed Multi-buy you received a manual refund and compensation 17:16 CET yesterday.You played two other tournaments on the 16th and they were both cancelled and paid out according to our refund policy.The last time you talked to customer service they sent you an email requesting some more information, and they were waiting for your feedback.If you have any more questions about the refund/compensation you are welcome to contact support, apologies for the inconvenience. Link to comment Share on other sites More sharing options...
polarbear Posted June 24, 2016 Share Posted June 24, 2016 i was starting playing today and was disconected several times , i send e-mail to support for refound. Link to comment Share on other sites More sharing options...
daddy Posted July 7, 2016 Share Posted July 7, 2016 right now,i can't login to my account,i registered for the 4 euro unibet open with 2 buyins that's 8 euro,give me back my money. my poker alias is fwckyouall Fear knocked at the door, Faith answered and nobody was there. Link to comment Share on other sites More sharing options...
JeppeL Posted July 7, 2016 Author Share Posted July 7, 2016 We haven't had any login problems reported today, from my end it looks like you played one hand in the tournament, could you explain a bit more about what happened? The tournament was a UK qualifier, I will direct someone from the poker team to your post and they'll decide about a new ticket. Former Community Manager Link to comment Share on other sites More sharing options...
daddy Posted July 7, 2016 Share Posted July 7, 2016 @JeppeL wrote: @daddy We haven't had any login problems reported today, from my end it looks like you played one hand in the tournament, could you explain a bit more about what happened? The tournament was a UK qualifier, I will direct someone from the poker team to your post and they'll decide about a new ticket.i just registered and didn't play any hand because i got disconnected immediately and i opened the poker client like 10 times but i couldn't login again.my internet and all was fine,your poker software was the problem.what ticket are you talking about?can't you see i started with 3000 chips?what part of 2 buyins didn't you understand? Fear knocked at the door, Faith answered and nobody was there. Link to comment Share on other sites More sharing options...
daddy Posted July 7, 2016 Share Posted July 7, 2016 that's exactly what i needed after more than 24 hours not being able to login to my poker account,you act surprised that the software is horrible,i bet every member here has this kind of problems Fear knocked at the door, Faith answered and nobody was there. Link to comment Share on other sites More sharing options...
JeppeL Posted July 7, 2016 Author Share Posted July 7, 2016 @nelutzu wrote:@JeppeL wrote:@daddy We haven't had any login problems reported today, from my end it looks like you played one hand in the tournament, could you explain a bit more about what happened? The tournament was a UK qualifier, I will direct someone from the poker team to your post and they'll decide about a new ticket.i just registered and didn't play any hand because i got disconnected immediately and i opened the poker client like 10 times but i couldn't login again.my internet and all was fine,your poker software was the problem.what ticket are you talking about?can't you see i started with 3000 chips?what part of 2 buyins didn't you understand?Thanks for the information.I fully understand that you had two buy-ins in the tournament, so there's no need for aggressive questions. What I did say though, was that your buy-ins in the tournament was made through UK tour tickets and not by cash, in fact it where the ones that Marco issued for you in this ticket exchange. I don't think I've acted surprised and I've most certainly not commented on wether the poker client is "horrible", I was only trying to let you know that I was forwarding your post to the poker team as they are the ones to help with poker queries. Normally they'd ask for more information themselves, so I thought I would do it beforehand to speed up the process.I hope this gets resolved as fast as possible and that you enjoy the rest of your night :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
daddy Posted July 8, 2016 Share Posted July 8, 2016 instead of saying: "@nelutzu We haven't had any login problems reported today, from my end it looks like you played one hand in the tournament, could you explain a bit more about what happened? The tournament was a UK qualifier, I will direct someone from the poker team to your post and they'll decide about a new ticket" , that's tickets not ticket and you should of said: I'm very sorry this happened to you sir,rest assured you will receive your full buyin back in the shortest time possible,it would of been the appropriate thing to say and with the agressive question,you made me laugh there,i can't be happy when i can't play a single hand of poker on your site for 2 days and a unibet employee tries to make me guilty of not being able to acces my account Fear knocked at the door, Faith answered and nobody was there. Link to comment Share on other sites More sharing options...
daddy Posted July 8, 2016 Share Posted July 8, 2016 and i don't know what is there to decide,i late registered in the last seconds so that i don't play a single hand in the tournament?that makes a lot of sense Fear knocked at the door, Faith answered and nobody was there. Link to comment Share on other sites More sharing options...
daddy Posted July 8, 2016 Share Posted July 8, 2016 look what your precious software is doing to me for the third day in a row Fear knocked at the door, Faith answered and nobody was there. Link to comment Share on other sites More sharing options...
Kris-Unibet Posted July 8, 2016 Share Posted July 8, 2016 We did not have any general issues at the time of the disconnection. If it happens again, please send your refund request to support and include the log file so we can investigate what happened.The log file are located in the documents folder: unibet_poker_log.txtYou ended up cashing in the tournament for €3.60, refunded €0.4 cash and 1*€4 UKtour ticket. Link to comment Share on other sites More sharing options...
Kris-Unibet Posted July 8, 2016 Share Posted July 8, 2016 @nelutzu wrote: look what your precious software is doing to me for the third day in a row We had login issues for short time this morning we did not have this issue the last two days, apologies for the inconvenience. Link to comment Share on other sites More sharing options...
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