psrquack Posted June 4, 2017 Share Posted June 4, 2017 I made a conversation with Andrew from the LC and he told me that he has the right converting the tickets in real time. Why you don't give it to all LC agents to make the exchange system smoother? Link to comment Share on other sites More sharing options...
BonusPater Posted June 4, 2017 Share Posted June 4, 2017 I'm all for giving the agents more respnsibility, and so is the new head of customer support, so we'll surely see some changes in this area :) Ticket exchanges is not of the highest priority though (it's an extra service and not a common request), so it's not one of the first things that'll be improved.Right now I believe it's not given to everyone, as it's not possible to easily track all exchanges done by the agents. Link to comment Share on other sites More sharing options...
bigboy1314 Posted June 4, 2017 Share Posted June 4, 2017 you right m8 Link to comment Share on other sites More sharing options...
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