Nicky Posted June 3, 2017 Share Posted June 3, 2017 There was a similar topic and I can see someone got help with itI live in Romania and I cannot see the game Cuddly Cuties . I won 25 spins on the loyality wheelThe live chat support didnt help me and they say when the game will be available I will get the spinsI`d like to have a voucher or free spins for another game , just like the other romanian player got the prize ..when they asked here for help. There is no date when that game is available . I have been waiting a long time to spin that wheel and now i have a prize I cannot usePlease helpThank you Link to comment Share on other sites More sharing options...
JeppeL Posted June 3, 2017 Share Posted June 3, 2017 @Nicky I'll forward your request and see if we can't exchange the free spins for you as well :) Former Community Manager Link to comment Share on other sites More sharing options...
Steel_Hungary Posted June 3, 2017 Share Posted June 3, 2017 Need accept the free spins in notifications. Link to comment Share on other sites More sharing options...
BonusPater Posted June 5, 2017 Share Posted June 5, 2017 The game, Cuddly Cuties, should be live in Romania very soon, so we don't offer to exchange the free spins anymore. We're just waiting for the Romanian authorities to approve the game, and then it'll be added right away :) I'm sorry you've had to wait this long! Link to comment Share on other sites More sharing options...
Nicky Posted July 4, 2017 Author Share Posted July 4, 2017 Hi , I can see that the game has finally been approved BUT my free spins are gone because the approval took so longI did contact customer support but I`ll have to wait , not sure whats going on now . Could you please ask them to add my free spins , been waiting for soo long omgThank you Link to comment Share on other sites More sharing options...
JeppeL Posted July 5, 2017 Share Posted July 5, 2017 @NickyThe freespins were issued earlier today :) We probably should have merged the two threads into one so Martin would have had an easier time looking through them(he responded in thread on the bingo board) - that's on me./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Nicky Posted July 5, 2017 Author Share Posted July 5, 2017 Thank you , got the free spins today:) Link to comment Share on other sites More sharing options...
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