BillyR23 Posted May 31, 2017 Share Posted May 31, 2017 Hi,Last 2 days I got no problem with getting my money back when I lost my 5th bet at the daily 4x 5 euro live bets + 1 risk free 5 euro bet promotion that's running during Roland Garros but today after 3 hours since my 5th bet was settled I still didn't get the money back... @JeppeL, @MarcoV, @testuser1 please have a look and see what was the problem, thanks :) You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
BonusPater Posted May 31, 2017 Share Posted May 31, 2017 Should be sorted now :) Link to comment Share on other sites More sharing options...
BillyR23 Posted May 31, 2017 Author Share Posted May 31, 2017 Thanks Stubbe :) You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
BillyR23 Posted June 1, 2017 Author Share Posted June 1, 2017 @testuser1, unfortunately I'm back again with the same problem... am I doing something wrong? my strategy is simple with the risk free bet: I'm going for a long shot bet as in worst case I'm getting the money back and that's why I usually lose the 5th bet; I don't really mind to wait but this bug is pretty weird and I don't really want to be back here and trouble you every day until the Roland Garros is over 😞PS. the bet was settled 2+ hours ago but at bonus it appears that the livebet is still open... You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
BillyR23 Posted June 1, 2017 Author Share Posted June 1, 2017 No idea if you fixed it Stubbe but everything is ok now :)Sry for the trouble... You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
JeppeL Posted June 1, 2017 Share Posted June 1, 2017 @BillyR23 I've had the bonus added manually now - you're not doing anything wrong, but there was an issue discovered with the technical setup of the promotion(the bet not setteling automaticaly like your screenshot shows), so we have to release the freebet manually. Former Community Manager Link to comment Share on other sites More sharing options...
BillyR23 Posted June 1, 2017 Author Share Posted June 1, 2017 Thanks for the help and the extra info Jeppe :) You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
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