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Some tables are freezing


Lockty
  • Priority: Medium Status: On backlog

Hi there.

So,  i have this issue when some tables at MTTs are freezing. This happens usually after 8 PM, when i have loaded 8+ tables, two or three of them are frozen every 10 min.

If i notice them i can close them and reopen, but if i don't i blind out and often this happens. I have to pay attention to the time cursor at every player and it's pretty hard.

On PC i am using Windows 11, LAN connection, and no other programs running during play, except Discord and a Excel sheet. 

Thanks .


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Thanks for the report!

I'll try and get a working logs build for you, which could be a big help in getting this one solved. Will send instructions and more by PM, when it's ready

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@Lockty thanks a lot! Could you also add some clarification on what exactly "freeze" means in this case? - an explanation of what happens.

Also adding the picture you sent. If you could explain what happens, based on that picture, it'd be perfect 🙂

lockty.png.bf3ae223e0dd52eac3f4339387e999e0.png

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Ok. So at those tables the action has stopped and there were no possibility of click anywere except the close button. I don't know what else to add, i bubbled the 2750 Major cause i missed a shoving spot, cause guess what?...IT FROZE!🫥

Thanks!

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Thanks again!

Unfortunately, the logs stop before the 2nd occurrence/hand on the picture. Guess you stopped/saved when it happened at the first table? 

Hand ID 2135355062 at least is in the logs.

It'd be great with another example, if possible. I've sent you some BP as a thanks for the help! 🙂 

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Yes. I paused it for a while but in the 2nd log there are more crashes. Anyway i will send another one tomorrow with pics.

Thanks for the BP, but i want a solve man. Poker is an income for me and i lose real value with the crashes.

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2 hours ago, Lockty said:

Yes. I paused it for a while but in the 2nd log there are more crashes. Anyway i will send another one tomorrow with pics.

Thanks for the BP, but i want a solve man. Poker is an income for me and i lose real value with the crashes.

Ideally it'd be highlighted when the issue happened (for instance with screenshots where hand ID is visible), so we don't need to waste time reviewing a bunch of irrelevant logs. Good if there're more instances in the file, but need to get documented when the freeze happened and on which table(s).

If you can get another log file (with screenshots or hand ID's), it'd be great 🙂 

Should stress this is not a common issue and at this point you're the only one to ever report it, so we do depend a bit on you for getting a fix out.

A screen recording would of course be perfect as well, so we can see exactly what happens at the different tables, and the exact time

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So i have a few frozen tables to share, i had another one but when i saw it i closed it and didn't open cause i was KO. Sick.

Anyway, here are a few screenshots and a log.

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