Cancelled playthrough bonus and got "block"

Hi.

I cancelled my playthrough bonus back in the Summer and can't gain xp ever since. When contacted customer support through chat, I was told my playthrough bonus is "blocked" and it will remain like this until the end of the year. When I asked why, I got some rubbish response about Dutch law preventing irresponsible gaming, which is hillarious, because:

1- It wasn't an action innitiated by "the system". It was me, I cancelled the progress bar to start from scratch

2- If it was innitiatred by the system, why wasn't I notified?

3- The person I spoke through the chat claimed the "block" was activated in November, which is simply not true

4- Since I first registered on Unibet and started playing poker, I noticed that I'm not getting any xp. Then, when I contacted customer service through the chat, the person I spoke to fixed it immidieatly

5- I don't know about what law we're talking, but I'm registered on 4 Dutch gambling websites and I don't spend anymore money or time at Unibet than on the other 3. I stick to my spending limits, etc. 

It's not a matter of life and death, but it would be nice, if somebody could please lift this ban on me earning xp?